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  • October 27, 2016 at 12:24 am #704604
    team_ubermedia

    Hello!
    I’m having trouble uploading new fonts through the Iconfont Manager because the tool says I need superadmin privileges. I’m already logged in as an admin. What else do I need to do in order to get access to upload?

    my iconfont manager view

    October 27, 2016 at 9:08 am #704731
    Rikard

    Hey team_ubermedia,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    October 27, 2016 at 5:27 pm #704939
    team_ubermedia

    Login credentials added

    October 31, 2016 at 6:23 pm #706380
    team_ubermedia

    Dear Rikard,

    Can you please help answer my question? I am reposting my information

    October 31, 2016 at 9:00 pm #706473
    Vinay

    Hi,

    Sorry for the delay, It appears there are 3 users by name admin, jessica and Kriesi.

    Have you tried to upload the icons by login as admin ?

    Normally administrator should be able to upload the icons unless some settings are changed. Are there any other admins who manage the site?

    Please try adding a child theme and check if that helps

    Using a Child Theme

    Best regards,
    Vinay

    October 31, 2016 at 9:08 pm #706475
    team_ubermedia

    Yes, I am using the admin login. Is it possible that having multiple admins might be keeping the selection from displaying? I’m also the only admin right now updating the site so no settings have been changed.

    For adding the child theme, are you suggesting that we add that and then move to that child theme instead of using the parent theme?

    October 31, 2016 at 9:24 pm #706481
    Vinay

    Hi,

    It’s always a good idea to use a child theme as it will be easy tow ork on customisations. Right now we want to add a child theme just for testing purpose. Please go ahead and add a child theme and let us know if that helps.

    Also try to create a new user and test the options.

    Best regards,
    Vinay

    November 1, 2016 at 8:03 pm #706841
    team_ubermedia

    The child theme was added but it doesn’t look like the iconfont area has changed. Does this mean we should move everything to the child theme?

    November 2, 2016 at 6:41 pm #707299
    team_ubermedia

    Hello Vinay,

    Checking in to see what I should be doing next. We want to get the site ready to go for our marketing folks to start entering their information. And if it’s not working, I need to figure out another way in which we provide the solution to what they need.

    November 3, 2016 at 11:17 pm #707984
    Vinay

    Hi,
    Sorry for the delay,

    1. Try adding the super admin permissions manually
    https://codex.wordpress.org/Function_Reference/grant_super_admin

    or

    https://wordpress.org/plugins/view-admin-as/

    2. If that does not work try installing a child theme
    http://kriesi.at/documentation/enfold/using-a-child-theme/

    Let us know if you have any issues.

    Best regards,
    Vinay

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