Viewing 6 posts - 1 through 6 (of 6 total)
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  • October 21, 2016 at 9:04 pm #702641
    janetgot

    Hi, I’m trying to add a video to a page of our site. I’ve uploaded the video to the media library and have added the video using the Add Video in the Avia Builder. The video plays on the desktop browser. On iPad, it doesn’t show the video, just a big empty space and the navigation bar , and on iPhone, opens in a separate window, and then can take a while time to start playing. Neither mobile devices show the initial screen of the video.

    My client doesn’t want to use YouTube or Vimeo for corporate reasons, so I’m trying to get this to work without those options.

    Can you take a look and offer some suggestions? They would like the video to play inline, not in a lightbox, and we need it to be obvious that this is a video, not just an empty space.

    Thanks!

    October 25, 2016 at 6:10 am #703562
    Ismael

    Hey janetgot,

    Thank you for using Enfold.

    Those devices (iPad, iPhones) support mp4 videos with H.264 compression. Is this the compression of the video?

    // http://www.pavtube.com/ipad-ipod-iphone-tools/video-playback.html

    Use “handbreak” (https://handbrake.fr/) or any free video converter software to change the compression of the video.

    Best regards,
    Ismael

    October 25, 2016 at 5:55 pm #703898
    janetgot

    Thanks for the reply… The video is H.264, AAC. When I look at it directly in the browser on the iPad, it shows the correct video preview, however, from the page, it only shows the video start bar at the bottom.

    October 31, 2016 at 1:34 pm #706135
    Yigit

    Hi,

    It does show up and load fine on my iphone. It shows the initial screen before playing and plays in fullscreen media player, which is a browser feature.
    I unfortunately do not have an actual ipad to test your site. If you are still having the issues, can you please try uploading your video on Vimeo or Youtube?

    Best regards,
    Yigit

    October 31, 2016 at 2:52 pm #706182
    janetgot

    Hi, I got it working by adding the video code manually into a code block, and not using the Avia Builder Video element. I think we are good now. Thanks.

    October 31, 2016 at 3:07 pm #706196
    Yigit

    Hey!

    Glad you figured it out!
    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Regards,
    Yigit

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Viewing 6 posts - 1 through 6 (of 6 total)
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