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Posts
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We have an online quote form on this site. We need the “choose location” to be mandatory on the form. It seems to be working on all types of mobile apart from iphones where it seems to let you bypass this option. This can cause problems for our client. Are you aware that this is a problem? Is there a fix for this?
Many thanks
Hey bauchope,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
YigitHey!
I tried to login to the site but I got redirected to a forbidden error page.
Forbidden « BackRegards,
IsmaelHi,
I tried logging in as well and i get these errors. Second one is after i refreshed the page.
Best regards,
YigitAh! Problem with the server which they are working on to fix. I’ll let you know when it is fixed.
Many thanksHi,
the server is now up and running – can you access the site at the backend and have a look at the form for me? Client still complaining that the mandatory field is not being filled in by their enquiries. Sign in details belowmany thanks
KimHi Kim,
I am still getting following error
Forbidden « BackCan you please make sure that you do not have some sort of a restriction?
Best regards,
YigitHello Yigit,
Can you try again please – my boss had put a block on certain countries and .AT was one of them. Sorry I didn’t know.
Many thanks
Hi,
we’re lots of moderators living all in different countries. I get the same error (living in Germany). Please remove any blocks, so we all can have access.
Best regards,
AndyThat should be it removed for the necessary countries now. We don’t want to remove it completely as the site was hacked by Russians and caused us los of bother.
Let me know if you need anything else changed.
Thanks
Hi!
Upon checking on your site, this shows up:
Error establishing a database connection
If I try to login, this is what shows up:
One or more database tables are unavailable. The database may need to be repaired.Regards,
NikkoSorry – we have a problem with the server. Can you hold the thread open please until we get this resolved?
many thanks
Hi!
When attempting to login in the backend I get this:
Forbidden « BackAlso, can you post the link in the page that has the form? just post it in the “private content”.
Best regards,
NikkoNikko, we have an ip blocker as the website was badly hacked by Russia – can you tell me where you are based and I will whitelist the country so that you can get access?
Also having no luck with the online form. we are now not receiving the enquiries on the email so missing any leads? can you have a look and see if there is something that I have missed? I’m using the shortcode.
Also can you tell me how to get rid of the extra boxes where I have used a drop down box – I can’t find how to do it.
sorry for the problems but client now getting desperate.
Many thanksHey!
I am based in Philippines. When you are editing the contact form element, there’s a Form Element Validation, did you set it to Is not empty? The shortcode for the form element (select) only would look something like this:
[av_contact_field label='Country' type='select' options='Austria,Australia,Germany,Philippines,Sweden' check='is_empty' width=''][/av_contact_field]
The shortcode should have this check=’is_empty’. Hope this helps.Best regards,
NikkoI have unblocked the Philippines now so you should get access. I cannot find the Form Element Validation that you are talking about. If you can get access to the back end of the site now could you have a look for me. The form is in the Inbound Form section.
many thanks
KimHey!
It’s not the Enfold Form, The Inbound Form you are referring is from Leads plugin here is the link to the plugin: https://wordpress.org/plugins/leads/
Try contacting their support since this is already outside the scope of our support.
Cheers!
Nikko
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