Viewing 21 posts - 1 through 21 (of 21 total)
  • Author
    Posts
  • October 11, 2016 at 1:25 pm #697819
    smoothbob

    Hi

    The favicons are not working – the site is translated into 5 languages – here are the comments from the client

    English site – icon missing on ‘about us’, ‘about tenerife’, ‘blog’

    Dutch site – no pages display icon

    German – no pages have icon

    French – no pages have icon

    Spanish – no pages have icon

    thanks

    October 11, 2016 at 1:48 pm #697838
    smoothbob

    http://www.mantravisual.com/screenshots/favicon.png

    it works in the backed, but not in the frontend properly and not in other langauges. I uploaded an .ico file to see if that worked instead but it did not

    thanks

    October 11, 2016 at 1:59 pm #697842
    Yigit

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Yigit

    October 11, 2016 at 2:09 pm #697853
    smoothbob
    October 12, 2016 at 3:01 pm #698326
    Andy

    Hi,

    Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    If that does not help, feel free to reply here and we will take a closer look at the issue.

    Best regards,
    Andy

    October 13, 2016 at 6:05 pm #698857
    smoothbob

    Hi

    it is already updated, favicons not working

    thanks

    October 13, 2016 at 11:51 pm #698929
    Vinay

    Hi,

    The favicons are working fine after deactivating and activating the plugins. Sometimes plugins will have a conflict and cause such issues. Please review the site now and let us know if you have any questions.

    Best regards,
    Vinay

    October 14, 2016 at 10:49 am #699034
    smoothbob

    Hi

    I looked again and they are still not working. It works on a few pages but look at the other languages and No.

    I cleared the image cache and still nothing

    thanks

    October 14, 2016 at 1:59 pm #699114
    Andy

    Hi,

    you’re still using an old version of the theme. Current version is Enfold v3.8. So please login to your themeforest account and download newest version: http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    Keep all plugins deactivated while testing.

    Best regards,
    Andy

    October 14, 2016 at 3:00 pm #699158
    smoothbob

    Hi

    I updated the site to 3.8

    this not only did not fix the problem, it also broke WPML on the language switcher which I am also experiencing problems with on ANOTHER support ticket.

    how can I fix this please?

    October 14, 2016 at 4:43 pm #699213
    smoothbob

    I had a problem and had to roll it back…but yes, updating did not fix the favicons

    add_action(‘after_setup_theme’,’avia_remove_main_menu_flags’);
    function avia_remove_main_menu_flags(){
    remove_filter( ‘wp_nav_menu_items’, ‘avia_append_lang_flags’, 20, 2 );
    remove_filter( ‘avf_fallback_menu_items’, ‘avia_append_lang_flags’, 20, 2 );
    remove_action( ‘avia_meta_header’, ‘avia_wpml_language_switch’, 10);
    }
    and also it made all the flags appear in the top bar DESPITE me adding this to the functions file

    any ideas, seems I can’t update at the moment…

    October 17, 2016 at 10:16 am #699860
    Andy

    Hi,

    you’re still using an old version of the theme. In addition you’re using an old version of WPML as well. Please always use newest versions, to avoid chances of any issues.

    Best regards,
    Andy

    October 19, 2016 at 12:42 pm #701229
    smoothbob

    Hi

    I am going to update the theme again.

    what happened last time I did it though was the WPML flags all showed in the top menu bar as well as the dropdown language selector…

    this should not have happened as I have the following in the Child functions theme

    add_action(‘after_setup_theme’,’avia_remove_main_menu_flags’);
    function avia_remove_main_menu_flags(){
    remove_filter( ‘wp_nav_menu_items’, ‘avia_append_lang_flags’, 20, 2 );
    remove_filter( ‘avf_fallback_menu_items’, ‘avia_append_lang_flags’, 20, 2 );
    remove_action( ‘avia_meta_header’, ‘avia_wpml_language_switch’, 10);
    }

    can you tell me how I can update it without this extra problem occuring?

    thanks

    Ian

    October 21, 2016 at 12:31 pm #702333
    Andy

    Hi,

    update the theme, then provide us a precise link showing the issue and we’ll see which code we can provide to you.

    Best regards,
    Andy

    October 24, 2016 at 1:20 pm #703246
    smoothbob

    Hi

    OK, I updated the theme.

    I now have 2 problems :)

    1. The favicons issue is NOT fixed. if you look at different pages and different languages you will see what some have it and some do not. Same as before.

    2. Now I have an issue with WPML. The flags are all appearing next to the dropdown. This is despite me having the following code in the Child theme functions.php and I do not want to add it to the parent theme.

    hope you can suggest solutions, thanks!

    Ian

    October 27, 2016 at 5:47 am #704661
    Ismael

    Hi,

    1.) The size of the favicon image should be 16x16px or 32x32px with 8-bit or 24-bit colors. The current image is 52x52px.

    2.) We modified the code in the functions.php file.

    add_action('after_setup_theme','avia_remove_main_menu_flags');
function avia_remove_main_menu_flags(){
	remove_filter( 'wp_nav_menu_items', 'avia_append_lang_flags', 9998, 2 );
	remove_filter( 'avf_fallback_menu_items', 'avia_append_lang_flags', 9998, 2 );
        remove_action( 'avia_meta_header', 'avia_wpml_language_switch', 10);
}

    Best regards,
    Ismael

    October 27, 2016 at 10:00 am #704764
    smoothbob

    HI

    thanks for fixing the language bar issue.

    onto the favicons. I uploaded both 8bit and 24 bit pngs at 32x32px. neither of them worked. this is getting stupid :)

    I would be helpful perhaps if you could demonstrate an image that actually does work across all the pages and all the languages, because I cannot seem to do it and I am just going in circles!

    I also tried adding it in Appearance/Customize –

    Site Icon
    The Site Icon is used as a browser and app icon for your site. Icons must be square, and at least 512 pixels wide and tall.

    that did not work either! I have now spent about 5 hours trying to get a favicon appear on my site…

    thanks

    • This reply was modified 8 years, 1 month ago by smoothbob.
    October 31, 2016 at 12:31 pm #706095
    smoothbob

    Hi

    any reply on this please?

    thanks

    October 31, 2016 at 7:00 pm #706408
    Andy

    Hi,

    does this issue happen with a default WordPress theme as well? please let us know about your results.

    Best regards,
    Andy

    November 1, 2016 at 11:08 am #706646
    smoothbob

    Hi

    yes, the same thing happens

    November 1, 2016 at 1:37 pm #706700
    Andy

    Hi,

    then we know that this issue is not theme related and in this case we can’t really help you. Maybe your WordPress installation is corrupt. In your case I would ask in general WordPress forum for a possible solution.

    Best regards,
    Andy

  • Author
    Posts
Viewing 21 posts - 1 through 21 (of 21 total)
  • You must be logged in to reply to this topic.