Viewing 14 posts - 1 through 14 (of 14 total)
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  • September 29, 2016 at 12:50 pm #693071
    annevoelkel

    Dear Kriesis, after all updates to WordPress 4.6.1 and Enfold 3.8 in this particular project http://www.brj-berlin.de the text block in the avia layout architekt failed. The content is there but I can’t realy edit it. All other blocks work fine.
    Screenshot 1: broken text block
    screenshot 2: broken text block
    Any advise?
    Thank you very much.

    September 29, 2016 at 2:22 pm #693113
    Yigit

    Hey annevoelkel!

    Could you please upload your screenshots on imgur.com or Dropbox public folder and post the links here?
    We may need temporary admin logins as well, if you do not mind, please post them here privately.

    Best regards,
    Yigit

    September 29, 2016 at 3:18 pm #693148
    annevoelkel

    Hi Yigit,
    please find the shots under the attached Dropbox-link.
    Best regards
    Anne

    September 29, 2016 at 3:22 pm #693156
    Yigit

    Hi,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
    If that does not help, please create a temporary admin login and post it here privately so we can look into it.

    Best regards,
    Yigit

    September 29, 2016 at 5:16 pm #693254
    annevoelkel

    Hi Yigit,
    I checked all plugins as recommended and it did not solve the problem. I found out that the standard editor is broken too. Please see the shot standard-editor-broken.png under the attached link.
    Best Regards Anne

    October 3, 2016 at 4:45 am #694403
    Ismael

    Hi,

    Please post the login details here so that we can check the builder. We don’t see any errors from the frontend so it’s probably a plugin issue.

    Best regards,
    Ismael

    October 4, 2016 at 5:54 pm #695176
    annevoelkel

    Hi Ismael,
    please find the required details attached.
    Best Regards
    Anne

    October 5, 2016 at 7:32 am #695327
    Rikard

    Hi Anne,

    Thanks for the login details, on what page are you having this problem?

    Thanks,
    Rikard

    October 5, 2016 at 10:36 am #695394
    annevoelkel

    Hi Rikard,
    it’s not a single page but a general problem in the backend. Try to edit any text and you’ll see, the text block tool and even the standard text editor is broken. All other tools work fine. Please see the screenshots under the attached link.
    Best regards
    Anne

    October 6, 2016 at 6:53 am #695862
    Rikard

    Hi Anne,

    Thanks for that, I see the following error when I try creating a new page:

    Failed to load resource: the server responded with a status of 403 (Forbidden) – http://yoursite.de/wp-includes/js/tinymce/wp-tinymce.php?c=1&ver=4401-20160726

    That is the file responsible for the editor and your server is denying access to it, could you try contacting your hosting provider and ask them why that file is being denied access to please?

    Regards,
    Rikard

    October 6, 2016 at 11:16 am #695965
    annevoelkel

    Hi Rikard,
    thank you very much and I’ll contact the provider 1&1. Could you please send me shot of the error message you get? I don’t see it and the link http://yoursite.de/wp-includes/js/tinymce/wp-tinymce.php?c=1&ver=4401-20160726 connects me with the 1&1 homepage.
    Best regards
    Anne

    October 7, 2016 at 6:19 am #696287
    Rikard

    Hi,

    You cannot access files like that directly, if you send the error message to the host support they will know what to check:

    Failed to load resource: the server responded with a status of 403 (Forbidden) – http://yoursite.de/wp-includes/js/tinymce/wp-tinymce.php?c=1&ver=4401-20160726

    Regards,
    Rikard

    October 7, 2016 at 10:49 am #696377
    annevoelkel

    Thanks a lot. I hope to solve the problem with the provider.
    Best Regards Anne

    October 7, 2016 at 11:38 am #696395
    Vinay

    Hi,

    We are glad to help! We will keep this ticket open please feel free to get back to us if you have further questions related to this topic.

    Thank you for using Enfold :)

    Best regards,
    Vinay

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