Viewing 8 posts - 1 through 8 (of 8 total)
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  • September 28, 2016 at 8:30 am #692518
    ARIPICTURES

    Hello Kriesi’s team,
    We are french producers and directors, we’re using Enfold template since two years.
    Until yesterday, everything was perfectly working, including after updates.
    Several issues have emerged yesterday after I’ve uploaded on our WordPress panel the update 3.8.

    The portfolio is unavailable and all the media too (button, sliders, customer testemony…).
    There is no way we can work without our website. It is one the most important work tools we have and now it’s unavailable.
    As you can guess it, this request is very important. I hope you’ll be able to help us to fix it as soon as possible.

    Thank you very much,
    ARI Pictures Team

    September 29, 2016 at 11:43 am #693057
    Jordan

    Hey Sébastien,

    Sorry for the delay in response.

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Jordan

    September 29, 2016 at 2:58 pm #693126
    ARIPICTURES

    Hey Jordan,

    Thank you very much for your answer
    We’re looking forward to solve this problem as soon as possible.
    Please find our login details in the private data field.
    you have my permission ta desactivate plugins if necessary.

    Best regards
    Sébastien

    September 29, 2016 at 3:18 pm #693149
    Yigit

    Hi!

    There seems to be an issue with a JS file. Please try updating the theme manually via FTP and overwrite all files – kriesi.at/documentation/enfold/updating-your-theme-files/. That should fix the issue :)

    Best regards,
    Yigit

    September 29, 2016 at 4:40 pm #693219
    ARIPICTURES

    Hi Yigit !

    Thank you very much for your advice,
    Unfortunately, it doesn’t work.
    I’ve downloaded enfold template on themeforest and then I’ve owerwrited the relevant folder with Filezilla. Without sucess.
    I hope you have some other ideas, we are completly lost…

    Best regards,
    Sébastien

    September 29, 2016 at 4:44 pm #693224
    Yigit

    Hey!

    Can you please try de-activating all active plugins and check if that helps?

    Regards,
    Yigit

    September 29, 2016 at 4:54 pm #693236
    ARIPICTURES

    Yigit,

    Wonderful, it works !
    Thank you very much for your advice.
    The problem came from the plugin “Lightbox Evolution”

    Best regards
    Sébastien

    September 29, 2016 at 4:54 pm #693238
    Yigit

    Hey!

    You are welcome!
    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Cheers!
    Yigit

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Major issues with update enfold 3.8.’ is closed to new replies.