Viewing 13 posts - 1 through 13 (of 13 total)
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  • September 27, 2016 at 7:21 pm #692384
    productid

    My host reported the following:

    Both the UpDraft, and the general WordPress issue with editing are caused by the same thing – your theme.

    Something within your theme is breaking the WordPress backend functions, and according to the UpDraft help page this has something to with some JavaScript being forced incorrectly.

    Do you have a JavaScript or jQuery error?

    I temporarily switched to a default theme – twentyfourteen, and both updraft and editng were responsive again.

    You should try to reinstall the theme to see if a newer version of it, or a fresh one at least, will resolve the problem.

    Alternatively you can contact the theme developer and ask them if there’s anything special that needs to be done to allow the back-end to work as expected.

    September 29, 2016 at 2:52 pm #693124
    productid

    What kind of support am I paying for? My support request has gone unanswered for 2 days. Meanwhile, I can’t update my site. Very disappointing!

    September 29, 2016 at 3:03 pm #693129
    Yigit

    Hi,

    Sorry for the late reply. Can you please try re-updating the theme via FTP and overwrite all files – kriesi.at/documentation/enfold/updating-your-theme-files/?

    Best regards,
    Yigit

    September 29, 2016 at 4:35 pm #693214
    productid

    I re updated the theme via FTP overwriting all of the files. This did not correct the problem.

    September 29, 2016 at 8:28 pm #693349
    Yigit

    Hi,

    Could you please post FTP logins here privately as well?
    You have two Enfold main theme and two child themes on your installation. Redundant ones should be removed.
    We do not support 3rd party plugins, however we do not mind taking a quick look.

    Best regards,
    Yigit

    September 29, 2016 at 8:54 pm #693370
    productid

    The FTP credentials are below.

    All redundant themes have been removed and the problem persists.

    September 29, 2016 at 9:13 pm #693377
    productid

    FTP Password is below.

    September 29, 2016 at 10:13 pm #693406
    Basilis

    Hey!

    The theme is updated properly, but you do have a cache active, that does make those issues stand out.
    Please clear your browser cache and give it a try again.
    If it keeps happening, the issue will be strange, because enfold does call any backend JS, only on the pages that is needed.

    Please try a different browser and let us know please

    Best regards,
    Basilis

    September 30, 2016 at 1:28 am #693456
    productid

    I have used a new browser and the problem persists. In addition to backup issues, I can not update ANY page on my site.

    You have the login credentials to see this on your end.

    As the host reported, the problem is resolved only by changing the them from Enfold.

    September 30, 2016 at 11:49 pm #694077
    productid

    I reported this Tuesday and I still haven’t had any kind of resolution. The response time has been horrible and my site can’t be backed or updated as long as I’m using the Enfold them.

    I WAS UNDER THE IMPRESSION THAT ENFOLD WAS A SUPPORTED PRODUCT!

    October 1, 2016 at 1:10 am #694105
    Josue

    Hi!

    Please add this line to wp-config.php:

    define('CONCATENATE_SCRIPTS', false);

    FTP access provided is not properly set (points to empty directory).

    Regards,
    Josue

    October 3, 2016 at 2:34 pm #694633
    productid

    This modification didn’t work.

    Please try logging in via ftp again.

    October 4, 2016 at 12:17 am #694806
    Josue

    Hi,

    Try it now.

    Best regards,
    Josue

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