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  • #692242

    Hello,

    I need help asap please. I did a website for a client using the Enfold Photography theme. But when the cto launched it live, this is what happened. This is his message. Do you have any solutions to this? Happy to give you the username & password for this. When I was working on the site it was using this url: http://www.caulkinsjewelers.com/wp/wp-admin…this is what the CTO wrote:

    “The front page of the site doesn’t load for me. Whether I access it from the admin page or from http://www.caulkinsjewelers.com/wp/ it comes up blank.

    I can try moving the web content up a level and see if it “fixes” things, but if I recall, this was also a problem with the previous version. I don’t think they want to go live with a blank home page….
    I reset the site URL and location to be the top level (e.g. http://www.caulkinsjewelers.com) and moved the /wp folder to the top level. I also hand edited the wp-config.php file to get rid of references to the /wp folder.

    URLs like http://www.caulkinsjewelers.com/index.php/about/ seem to work as expected, as does the admin URL http://www.caulkinsjewelers.com/wp-admin/
    However, the main page still doesn’t display.

    I am not able to diagnose and fix this problem so Laetitia is gonna have to look at it. Right now their site has a blank home page. I can tweak the web server config to redirect to some other page in the meantime, but I need to know the URL.”

    THANK YOU FOR YOUR HELP PLEASE!!

    #692244

    Hey lloufield!

    Please post FTP and WP admin logins here privately so we can look into it.

    Cheers!
    Yigit

    #692247

    please see below for username & password

    #692249

    Hey!

    That page cannot be found and login credentials are not working for following. Please check once again. Also, we would need FTP logins to find the source of the issue.

    Best regards,
    Yigit

Viewing 4 posts - 1 through 4 (of 4 total)
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