Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • September 22, 2016 at 2:24 am #690027
    JennyGr

    Hi a weird footer is appearing in this page with blog posts in purple text. Can you advise please?

    Thanks

    Jenny

    September 22, 2016 at 6:15 pm #690362
    Jordan

    Hey Jenny,

    Could you please also provide login details to your site so that we can take a closer look. You can place the information in the private data section.

    Thanks for your cooperation :)

    Best regards,
    Jordan

    September 22, 2016 at 9:44 pm #690419
    JennyGr

    Thanks Jordan here are log in details. I noticed it was appearing on a few different speaker (portfolio item) pages too

    I think it may have bee to do with me trying to create a portfolio item sidebar widget at some point

    September 23, 2016 at 11:16 pm #691046
    JennyGr

    Hi just wondering if you have a chance to check out the issue?

    Many thanks

    Jenny

    September 27, 2016 at 5:05 am #692055
    Ismael

    Hi,

    I’m sorry for the late response. Please check the login credentials carefully because it is not working.

    That is actually the sidebar container which is being pushed by the portfolio grid element. Please place the portfolio grid element inside a 1/1 column layout element.

    Best regards,
    Ismael

    September 28, 2016 at 7:05 am #692496
    JennyGr

    Hi Ismael if I put it in a 1/1 column layout it no longer stretches across the whole screen, so I don’t want to do this. Please see login credentials below.

    Many thanks

    Jenny

    September 29, 2016 at 8:17 am #692960
    JennyGr

    Hi just wondering if you could possibly look at this issue, as we’re about to go out with the website.

    Many thanks fr your help

    Jenny

    September 30, 2016 at 4:11 pm #693875
    Andy

    Hi,

    I guess you’re talking about this part: http://i.imgur.com/k1Mp3LT.png
    right? if not please send us precise screenshots showing what you mean.

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
    In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

    If that does not help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    October 1, 2016 at 2:16 am #694125
    JennyGr

    Hi Ansdy, yes I’m talking about that http://i.imgur.com/k1Mp3LT.png and the black area with purple blog links above it. I’m a bit scared to start deleting plugins and deleting/ installing the theme again. Can you tell me how to back up first?

    Thanks

    Jenny

    October 1, 2016 at 2:18 am #694126
    JennyGr

    I notice it starts happening when I put a widget area in the side bar area

    October 4, 2016 at 5:59 am #694870
    Ismael

    Hi,

    I’m sorry but you cannot add full width elements without pushing the sidebar underneath the main container. Please disable the sidebar if you want to retain the full width portfolio element.

    Best regards,
    Ismael

    October 10, 2016 at 12:34 am #697138
    JennyGr

    Thanks Ismael I’ve already disabled the sidebar but the issue is still there. Any suggestions?

    Thanks

    Jenny

    October 10, 2016 at 1:56 pm #697315
    Andy

    Hi,

    I still think that there are some corrupted files. Are you sure that you deleted all theme files completely before installing a fresh copy of the theme? Please make sure that you keep all plugins deactivated while testing. Also make sure that your host is not using any caching on your server. Contact them and tell them to deactivate it if necessary.

    If you applied all these actions and it still does not work for you, then send us FTP access, and we take a closer look into it.

    Best regards,
    Andy

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