Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • September 21, 2016 at 11:17 pm #690011
    AsadIC

    Hi Enfold Support,

    I recently had to start using Mandrill to send out emails generated from my website. Normal transactional emails are working fine, but there is a problem with emails coming in through our Enfold contact form. I sent a support ticket to them and this is their response:

    “Thanks for reaching out. It looks like these messages from your contact form are being sent using the visitor’s email address in the From: header. Mandrill will not send any email from unverified domains or domains without valid SPF and DKIM records, including public domains like gmail.com, yahoo.com, and more. Since these messages are being sent using an unverified domain, the messages are rejected with the reason unsigned.

    To avoid this going forward, you can make the From address an address of your own like ” (Email address hidden if logged out) “, and then populate your visitor’s email address in the Reply-To header.”

    Can you please let me know how I can reconfigure the contact form so that the emails are being sent to us by our site?

    Thank you!
    Asad

    September 24, 2016 at 6:20 am #691083
    Ismael

    Hi AsadIC!

    Thank you for using Enfold.

    Please use the following filter to change the “from” address. 

    add_filter('avf_form_from', 'avf_form_from_mod', 10, 3);
function avf_form_from_mod($from, $new_post, $form_params) {
    $from = " (Email address hidden if logged out) ";
    return $from;
}

    // https://kriesi.at/support/topic/probleme-mit-enfold-formularen/#post-669569
    // https://kriesi.at/support/topic/contact-form-problem-reply-to-reply-email-to-admin-not-to-sender/#post-681896

    Regards,
    Ismael

    September 24, 2016 at 7:05 am #691091
    AsadIC

    Thank you!
    Is there a way I can still have the ‘Reply To’ set to the senders email address?

    Asad

    September 28, 2016 at 2:39 pm #692684
    Andy

    Hi,

    try Contact Form 7 plugin.

    Best regards,
    Andy

    October 29, 2016 at 4:41 am #705468
    carfirst125

    Hi ENFOLD Support,

    I got the problem with Contact Form. So I can not get the content sending from Contact Form on website to my indicated email address.
    In the past, I checked the contact form working well, but I dont know why today it can not work any more.
    I checked on my wordpress Dashboard, everything is the same. So I dont know where the bug may come from.
    Could you please help me that? because this is so URGENT to me.

    I supply my website info like below and login right following.

    October 29, 2016 at 6:40 am #705478
    carfirst125

    Hi ENFOLD Support,

    I already found the bug, and fixed it. The reason is the Password of the email address which I declared in Dashboard/Settings/WP-SMTP was changed. So I updated it and the bug run away.

    Thanks,

    Nhan Ngo

    October 29, 2016 at 8:57 pm #705651
    Nikko

    Hi,

    Glad that you have fixed it :)

    Best regards,
    Nikko

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)
  • The topic ‘Problem with the Contact Form’ is closed to new replies.