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Posts
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Hi,
I can’t acces the submenus on an android tablet, they are visible, but not clickable. On iPhone, Ipad and computer the menu and its submenu works just fine. Any suggestions here? Thanks in advanced.Hey Xive,
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Thanks,
RikardHi,
Please update the theme to the latest version. That should fix any issues you are currently experiencing :)
To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area
Best regards,
AndyHi Andy,
I updated to the latest theme version, but I can’t still acces the submenus on an android tablet (chrome), they are visible, but not clickable. On iPhone, Ipad and computer the menu and its submenu works just fine. Any suggestions here? Thanks in advanced.
Hi,
The site is still unavailable to us.
Your access to this site has been limited
Your access to this service has been temporarily limited. Please try again in a few minutes. (HTTP response code 503)
Reason: Access from your area has been temporarily limited for security reasonsWhat is the actual model of the android tablet? And the screen resolution?
Best regards,
IsmaelHi Ismael,
This site should be accessible now. The resolution of the tablet (Medion) is 1920 by 1200 px, but the problem is related to Android, because I have the same issues on a Samsung tablet.Thanks in advanced
Hi,
this does not happen on my android device. Your submenu is working fine for me. Could you fix it already?
Best regards,
AndyHi Andy,
The submenu doesn’t work on the devices with Android device 5.1. My client works with a Medion S10352 (10.1 inch and 1280px by 800px, and Android 5.1) and sees the menu and submenu, but the submenu is not clickable. Could you look into this? What I have done is adding this code in the quick css, but have deleted it again:
@media only screen and (max-width: 1280px) { #mobile-advanced, #advanced_menu_toggle, #advanced_menu_hide { display: block; } nav.main_menu { display: none; }}With the code above, my client told me -still on that tablet- that he didn’t see the hamburger menu icon, instead the whole menu was visible outside the website, meaning he had to scroll horizontally. All very strange…
Bottomline, I removed the addition code again from the quick css. The normal menu is on again, but the submenu is not clickable on the device tested on and mentioned above. Any solution here? Thanks in advanced!Hi,
no, we can’t reproduce the issue on our android device. It works totally fine on our end. Submenu open as it is suppose to.
So I suggest to say to your client to use a different device and/or clear browser cache and hard refresh a few times. If we can’t reproduce the issue, then we can’t do much about it.Best regards,
Andy
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