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  • September 16, 2016 at 3:00 am #687170
    cortiz001

    Hello,

    Thanks for a great theme! I have an issue with a website the site displays on all browsers except IE 11 running on windows 8 and 10.

    Thank you please help.

    I have only two plugins and deactivated them and that didnt work.

    September 16, 2016 at 6:38 am #687245
    Vinay

    Hey cortiz001,

    I got a virus alert when I open your site in IE. May be that’s why IE is blocking your site. Could you please check with the hosting company if they can help remove the virus from the server?

    Best regards,
    Vinay

    September 16, 2016 at 10:55 am #687372
    cortiz001

    Heres the strange thing I changed the font to default and on my computer running windows 8 IE 11 the site (a few hours later) now shows up normally. The site however, does not show up on the clients Windows 10 IE 11 desktop nor on their laptop. Also, you cant see it as well from what you wrote above. I have loaded the site onto another hosting company and they still cant see it (I linked it). So the site with another hosting company still doesn’t show up.

    Thanks for your help.

    September 16, 2016 at 7:53 pm #687699
    Vinay

    Hi,

    The site only opens on chrome and not on IE. I’m not sure if it is due to any custom code. Please deactivate the Enfold theme and activate wordpress default theme for testing purpose and check if the default theme opens in IE.

    If it does then try to remove all custom code and de-activate all active plugins and check again in IE and let us know if it helps.

    Best regards,
    Vinay

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