Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • September 12, 2016 at 12:52 am #684832
    mmsdev

    So we updated the theme along with wordpress to the latest and randomly users who have Administrator privileges can not edit the site because the advanced layout editor just spins and does not load.

    If we change a user to a different privilege EG: from Administrator to shop owner – then the advanced layout editor loads fine!

    We are using a plugin for custom post types.. (Tool set Types) we have used it for years without a glitch on enfold, they work very well together and have never had this issue before so am quite confident its not that.

    The issue is a bit deeper though as Administrators can edit standard pages and standard posts, so i know you are going to say its the plugin!
    But until we updated it was fine..

    2: We have noticed that when any user with any privilege setting logs out and another user logs in they see that the previous user is still for example still editing a page, even though they previous user has logged out.. This does not really matter but its also kind of weird..

    We have done the usual turned off plugins etc..we always try and trouble shoot most issues and use the support as a last resort, so i have included some log in details for you.. The user is set to Administrator privilege which has spinning wheel of the links attached.. Change the privileges to shop owner and the user can can use the advanced layout editor !

    Many thanks for the ongoing great theme

    September 14, 2016 at 10:17 am #686235
    Josue

    Hey mmsdev,

    Can you check the JavaScript console when the issue occurs? also, please disable JS concatenation first by adding this to wp-config.php:

    define('CONCATENATE_SCRIPTS', false);

    Best regards,
    Josue

    September 17, 2016 at 2:16 am #687785
    mmsdev

    Its randomly started working, i have not done anything have you?

    Now on the site after the footer i see this

    Warning: Missing argument 2 for avia_maps_key_for_plugins() in /home/midischo/public_html/wp-content/themes/enfold/functions-enfold.php on line 66

    Loads and loads of lines of it.. You wont see if you are logged into admin..

    • This reply was modified 8 years, 2 months ago by mmsdev.
    September 17, 2016 at 6:09 am #687832
    Vinay

    Hi,

    It looks like a plugin conflict to me. I understand you have already tried to deactivate all active plugins.
    If it’s randomly happening I suspect a caching plugin. Please disable if you are using any and try to create a new admin and delete the old user this should fix the issue for you.

    Let us know if this helps.

    Best regards,
    Vinay

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.