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Posts
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Hi,
i am using the video shortcode with a self hosted video. When i test the site on online tools (mobiltest.de) the video thumbnail gets displayed right but when i use my real smartphone (Huawei) and even on other smartphones (iphone 6 s) the video thumbnail is not showing. Only a grey solid.Its urgent – can you help me?
bye
Hi,
it gets displayed fine for me on mobile: http://i.imgur.com/ljCxO89.png
Could you already fix it?
Best regards,
Andyno – i didnt fix it. On my iPhone 5s it doesnt work (with safari) also not on the iphone 6. An even on my Huawei android phone it doesnt work. Please its very urgent.
Its fine that it works fine on your phone – but not everybody has your phone. it has to be cross-device-compatibel.Hi!
Are you on a WiFi or a G signal?
I loaded your web site with my OS device and it is looking fine, as I can see.Regards,
Basilishi,
i tested both wifi and G and i didn’t load the thumbnail. Also the client said, that some of his clients do not see the videothumbnail on mobile devices. my version is 9.3.5 (13G36).bye
Hi,
we can’t help you in this case, as it gets displayed totally fine for us. Please check on a mobile device where you did not load the website in question already, to make sure nothing is in the cache still. Clear browser cache of your current device and hard refresh a few times.
Best regards,
Andyi tried it at several smartphones at the weekend at its NOT working. Not on iphone 6 or 5 and also not on android devices. i hired a freelancer how fixed the problem now – but what about future updates of enfold? this is a bug in the theme and its not good that the support team do not see the error and also is doing nothing about it.
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