Viewing 18 posts - 1 through 18 (of 18 total)
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  • September 8, 2016 at 10:53 pm #683909
    sgtsantos03

    The map is all entered correctly and the widget is attached, but the map says

    “Oops! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.”

    Please help I would like the map to activate on the website.

    September 8, 2016 at 11:29 pm #683920
    Vinay

    Hey sgtsantos03,

    Google services like the map feature is now constrained to work with an API key. It is easy to get the Google API key please refer to this link

    How to register a Google Maps Api key

    If you already created an API key please delete all old API key’s from google account to avoid a conflict.

    While setting up the API key make sure to add * before and after the domain name without http, www or https in the URL.

    Example *.kriesi.at/*

    Add your API key in the theme options Enfold > Google Services

    Best regards,
    Vinay

    September 9, 2016 at 12:04 am #683931
    sgtsantos03

    I went through all of these steps. I did the IP thing and posted it and updated it but nothing happened. What do you mean by this next step?:

    While setting up the API key make sure to add * before and after the domain name without http, www or https in the URL.

    Example *.kriesi.at/*

    Where do I do this? It never asked for a domain name? Where is this function at to be able to complete it.

    September 10, 2016 at 10:48 pm #684601
    Vinay

    Hi,

    Please check Step 4 in the documentation http://kriesi.at/documentation/enfold/how-to-register-a-google-maps-api-key/

    Best regards,
    Vinay

    September 12, 2016 at 8:57 pm #685354
    sgtsantos03

    Again I have done all of the steps and I still have no map. Please help me as every step I have followed in your instruction is still not working.

    September 12, 2016 at 9:03 pm #685357
    Yigit

    Hey!

    We have released Enfold 3.8 which has improvements regarding Google Maps. Can you please firstly update the theme and check if that helps – kriesi.at/documentation/enfold/updating-your-theme-files/?

    Cheers!
    Yigit

    September 12, 2016 at 11:29 pm #685421
    sgtsantos03

    Mine is up to date and it still doesn’t work.

    September 13, 2016 at 7:35 pm #685986
    sgtsantos03

    ????

    September 16, 2016 at 4:37 am #687182
    Vinay

    Hi,

    Sorry for the delay, we need to take a closer look Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    September 16, 2016 at 5:59 am #687232
    sgtsantos03

    See below

    September 17, 2016 at 5:06 pm #687949
    Vinay

    Hi,

    As mentioned earlier we need the wordpress login details to troubleshoot the issue. Control panel info will not help.

    Best regards,
    Vinay

    September 29, 2016 at 5:18 pm #693257
    sgtsantos03

    I need the map fixed on all the sites. None of them will connect.

    caligreenpaint.com
    (Email address hidden if logged out)
    (Email address hidden if logged out)

    Wordpress Login Below

    September 30, 2016 at 6:08 am #693528
    sgtsantos03

    Sorry typo: see below

    September 30, 2016 at 6:57 pm #693992
    Vinay

    Hi,

    Thank you for sharing the credentials. You are using an old version of the theme. Please update to the latest version 3.8 to resolve this issue and aff the API key in Enfold > Google Services (This Option is available only in version 3.8 or higher).

    If you do not see the update option in the theme Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

    Best regards,
    Vinay

    October 5, 2016 at 7:41 pm #695731
    sgtsantos03

    It says enfold is up to date. I tried your links the transient one didn’t really do anything.

    October 7, 2016 at 7:13 pm #696680
    Vinay

    Hi,

    Your server does not support automatic updates from themeforest please download a fresh copy from themeforest and update the files via FTP as suggested in this link http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Vinay

    October 7, 2016 at 7:14 pm #696683
    sgtsantos03

    I tried to follow those steps already. I can’t seem to get anything to update.

    October 9, 2016 at 4:39 pm #697074
    Vinay

    Hi,

    I’ll try to explain it in a really easy way

    1. Access wp-content/themes folder via FTP or Control panel > File manager

    2. Rename the enfold folder inside the themes folder to enfold-old and style.css to style-old.css
    The theme should get deactivated in wordpress to confirm the same go to wordpress dashboard > appearance > themes > and you should not see Enfold listed here.

    3. Now download a fresh copy from themeforest and extract enfold.zip from the downloaded package.

    4. Extract enfold folder from enfold.zip file and upload all the files to wp-content/themes.

    That’s all it is there to it.

    If you still have any issues let us know.

    Best regards,
    Vinay

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