Viewing 5 posts - 1 through 5 (of 5 total)
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  • September 8, 2016 at 8:14 pm #683865
    cnorthey

    Hello,

    I’ve installed Enfold, using the GYM demo content. However, after working on the site for a day the Avia Layout Builder on each endlessly loads, now showing any content.

    Looking through the support forum, I see that this is a relatively common problem, but I haven’t been able to find a solution that works yet. Here’s what I’ve tried so far along with some additional info…

    1) The most recent version of WordPress and Enfold are both installed

    2) No plugins are active

    3) I’ve added the line define(‘WP_MEMORY_LIMIT’, ‘256M’); to my wp-config.php file, but the problem still persists

    4) I’ve tried switching themes and switching back to Enfold, but that hasn’t fixed the issue.

    5) Avia Layout Builder does load or Portfolio items, it’s just not working for any Pages

    6) The Screen Options drop down in the top right of the screen is not clickable while the Avia Layout Builder endlessly loads

    I’ve included a screenshot, FTP info, and my WordPress admin area info in the Private Content area. This project has already been delayed by some other issues we encountered with the theme, so anything you could do to help us fix this issue in a timely manner would be greatly appreciated. Thank you!

    September 8, 2016 at 8:33 pm #683869
    swidswid

    Hey cnorthey, There are a bunch of users experiencing this issue and to date have no had any feedback that it’s going to be fixed. So keep on the moderators to get us an answer on when it will be done. We have all done what was suggested and its simply not fixing the issue.

    September 8, 2016 at 9:16 pm #683882
    Basilis

    Hey!


    @cnorthey     can you please show us a link to your phpinfo so we can see the memory limit?
    That will help us define a little bit.

    Thanks a lot

    Cheers!
    Basilis

    September 8, 2016 at 9:20 pm #683883
    cnorthey

    Hi Basilis,

    Thanks for the speedy response. Which file would you like a link to?

    This line was inserted into my wp-config.php file:

    define(‘WP_MEMORY_LIMIT’, ‘256M’);

    I’ve copied the entire contents of the wp-config.php file into Private Content box, but please let me know if there are any specific files/locations you’d like me to forward with this info.

    Thanks!

    September 12, 2016 at 2:34 pm #685136
    Yigit

    Hi,

    We will release an update later today which should fix this issue. Please update the theme when new version is available and let us know if you still have the problems.

    Best regards,
    Yigit

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