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Viewing 16 posts - 1 through 16 (of 16 total)
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  • September 6, 2016 at 5:06 pm #682736
    Amigs

    hi support team

    Frontpage

    we can not open a new product, we can not edit the short descripton of the product.

    if i change the theme to other it works fine.

    All the best,
    Pascal

    September 6, 2016 at 5:14 pm #682741
    Yigit

    Hey Pascal!

    Can you please firstly update Enfold to the latest version 3.7.1 – kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    September 6, 2016 at 5:31 pm #682751
    Amigs

    Hi Yigit

    Now it works, so the Update with Enfold Optionen does not work?

    All the best,
    Pascal

    September 6, 2016 at 7:15 pm #682806
    Yigit

    Hi,

    Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

    Best regards,
    Yigit

    September 7, 2016 at 9:44 am #683038
    Amigs

    Hi Yigit

    So i install it and update it to 3.7.1 but the probleme still happen!

    Please take a loo at the Admin.

    All the best,
    Pascal

    September 12, 2016 at 2:33 pm #685134
    Andy

    Hi,

    I created a test product and could add a short description without problems. Could you fix the issue?

    Best regards,
    Andy

    September 16, 2016 at 3:33 pm #687552
    Amigs

    Dear Andy

    I see your test but if i try; i can write at test in the short descriptions, but if i save it the fields are empty!

    All the best

    September 19, 2016 at 2:06 pm #688470
    Andy

    Hi,

    I changed the product descriptions without any problems, see link in private content.

    Best regards,
    Andy

    September 21, 2016 at 9:26 am #689685
    Amigs

    Dear Andy

    Yes i see you expample but i and also the shop owner can not repeat your entry.

    what did we wrong?

    All the best,
    Pascal

    September 21, 2016 at 1:33 pm #689779
    Andy

    Hi,

    change this text inside your “product short description”.

    Best regards,
    Andy

    September 21, 2016 at 3:13 pm #689860
    Amigs

    Hi Andy

    It try but if save it, it’s empty.

    All the best,
    Pascal

    September 23, 2016 at 10:59 am #690601
    Andy

    Hi,

    sorry, but as you can see it’s working totally fine. So not sure what you’re doing, but if you want I can show you another time how I change the text. We can’t do anything else to support you I guess.

    Best regards,
    Andy

    September 23, 2016 at 11:59 am #690628
    Amigs

    Hi Andy

    Sorry its me again, but it does not work, but i made a screencast for you see at private content.

    All the best,
    Pascal

    September 23, 2016 at 12:43 pm #690665
    Andy

    Hi,

    this is what I see when I open the product page you’ve created: http://i.imgur.com/88nNufT.png

    So it seems to work totally fine for me and it seems that you don’t see it because you did not clear your browser cache.

    Best regards,
    Andy

    September 23, 2016 at 3:04 pm #690796
    Amigs

    Hi Andy

    Thats not correct, the product short Deskription is missing!

    All the best,
    Pascal

    September 23, 2016 at 8:52 pm #691000
    Andy

    Hi,

    you’re right.

    However, I logged in again and added a short description, without any problems.

    Best regards,
    Andy

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