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Posts
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Hi there, we cannot get any page of creativeagencysecrets.com to work responsively. The box is ticked and I disabled and re-enabled all plugins with no effect. Suggestions please?
Hey Rcaroe,
Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.
Regards,
RikardAppreciate it Rikard! Can you give my webmaster and email on the email address in the private section? We need to whitelist your IP address in our system. We can also send you the password via email.
Hi,
we are lots of different moderatos living in different countries. We need access for all moderators. So please make sure that you remove any blocking from your server, so we all can access without providing all our IP addresses.
Deactivate all plugins to check if one is causing this issue.
If this does not help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyHi,
I get this message when trying to login:
“ForbiddenYou don’t have permission to access /wp-admin on this server.”
Best regards,
AndyHi,
are we allowed to temporarily deactivate all your plugins?
Did you follow our instructions and completely deleted all theme files before installing a fresh copy?
Best regards,
AndyHi Andy, we updated to the latest version you released this week and disabled one plugin (Blocks) and together this seems to have fixed it. However, disabling all the plugins without the recent update was not successful.
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