Viewing 9 posts - 1 through 9 (of 9 total)
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  • August 29, 2016 at 6:48 pm #679088
    mfeijoo

    Hello team,

    I still have some problems after updating Enfold theme. Now i can see the submenus in the page (but i think is not definitively resolved, bacuse i needed to deactivate the jquery pluging ?¿?¿ )

    But now if i am on a page and i try to open the edition from the frontend (fron the top bar of admin of wp) the page open empty ! . I cant edit it. I need to go to pages in the backend of WP and open from there the page . You can review it please?

    I reload the new files of the theme via ftp.
    I deactivated plugings…. I think i tryed all.

    please help. Thanks in advanced. I have another issues in other tickets.

    regards,

    August 29, 2016 at 7:55 pm #679108
    Jordan

    Hey mfeijoo,

    Thanks for getting in touch with us!

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Jordan

    August 29, 2016 at 8:01 pm #679122
    mfeijoo

    Hello,

    here you are in private content

    regards

    September 1, 2016 at 5:32 am #680451
    Rikard

    Hi,

    Login details are not working for me unfortunately, could you check/verify please?

    Best regards,
    Rikard

    September 1, 2016 at 12:22 pm #680660
    mfeijoo

    Sorry , there are again

    September 1, 2016 at 1:27 pm #680693
    Vinay

    Hi,

    Thank you for sharing the credentials. For testing purpose I have deactivated the plugins for you. Now the Edit option on the front end works fine.

    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins (This is already done skip to next step).
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    September 1, 2016 at 1:41 pm #680701
    mfeijoo

    Hello,

    You’ve deactive even the plugings of the theme like page origin editor. Thats not the solution. But i see now the page cabn be edit. But for example even with all the plugings deactivated the menu options crash…. please… i think someting happens in the theme. In fact the submenus in megamenu have dissapear…..

    I’ve upated all.
    The WP was 4.6
    The theme was 3.7.1

    September 1, 2016 at 1:57 pm #680708
    mfeijoo

    I don’t understand nothing. I activated the plugins i need and now works, even the menus..Are you sure you doesn’t made nothing? This inestability its not good for a goog ecommerce. I can be confidence with this installation? Please sure me that all it’s ok in the core.

    September 2, 2016 at 8:20 am #681182
    Rikard

    Hi,

    Sometimes disabling/enabling plugin can help so I think you are good to go. Let us know if you should need any further help on the topic.

    Regards,
    Rikard

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