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After the auto update to 4.6, my client’s website is now a white page. I’ve tried deactivating all plugins to no avail. However when I change to another theme (2016) the site is there (looking dreadful). I have Enfold 3.7.1 running, and according to support there should be no issues. Should I reinstall Enfold again fresh? How can I get them back online??
UPDATE: strangely, once I activated 2016 and 2015, then activated Enfold, it slowly came back to life. Not sure what happened, but it seems to be working now!
it is blank again this morning!!!! :( I was changing themes to twenty sixteen and twenty fifteen (wordpress base themes)
Hi!
Can you please post FTP and WP admin logins here privately so we can look into it?
Also, please make sure that you are using the latest version of the theme which is currently 3.7.1 – http://kriesi.at/documentation/enfold/updating-your-theme-files/Regards,
YigitI definitely am using the latest version, and will include the info in the private feed. Interestingly, it seems with an older version of Enfold, the site works…
just tried deleting Enfold and reinstalling a fresh version. It worked on multiple browsers, then stopped working again. Not sure why it comes up and works, then stops *argh*
This is the error message I am getting (after timeout)
504 Gateway Time-out
The server didn’t respond in time.I am currently building a temporary page with another theme and it is working just fine. I really really want to keep using Enfold (not just because the entire site is coded in it) as it is user friendly, developer friendly, and my client knows how to use it.
Hi,
please ask your host if they are using any caching on your server and if yes then tell them to completely deactivate it.
Best regards,
AndyUnfortunately that did not work. Host ran a check and all seems fine. I tried creating a fresh install of WP on my testing server (running 4.6 of course) and I could not install the latest Enfold theme. (“Are you sure you want to do this? Please try again”) I tried using an older testing site running WP 4.4.4, but again it would not install. Is there a problem since I only have one license of Enfold that it will not load again?
I just signed up for 6 months of support, please please help me get this taken care of! I am in danger of being fired from this job if I cannot get the site back online.
Hi,
For some reason, the site is not loading properly on our end. Is this a shared hosting? Did you try to increase the memory limit to at least 128M? http://www.dailyblogging.org/wordpress/increase-wordpress-memory-limit/
Best regards,
IsmaelI changed the memory to 128M but still nothing. Did you transfer the site to your server to try? I cannot understand why it will not work :(
Hi,
Your website seems to work fine again. Could you fix it?
If not then please always answer all of our questions, so again: Is this a shared hosting?
Best regards,
AndyI actually hired a programmer to fix it. I see that you have released a new update, but I need to check with the programmers to see if what they have done will conflict.
The hosting is WordPress Premium Hosting on goDaddy. It allows two websites on the one host, so maybe that is shared hosting?
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