Viewing 5 posts - 1 through 5 (of 5 total)
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  • August 16, 2016 at 8:49 pm #673392
    cdsymm

    Hi

    I did a couple of plug in updates, one was jQuery Updater which solved a problem I was having with my add to cart button not showing up on my variable product pages. Problem is that now my product categories which are set to appear when you hover over the product button/area of my main menu, suddenly do not appear.

    Please can you assist.

    Chris

    August 16, 2016 at 10:59 pm #673412
    Jordan

    Hey cdsymm,

    Thanks for getting in touch with us!

    A plugin conflict may be one of the reason for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test. Could you please provide a link and login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

    Thanks for your cooperation :)

    Best regards,
    Jordan

    August 17, 2016 at 8:26 am #673555
    cdsymm

    Hi Jordan

    I followed all instructions and found that jQuery Updater is the plugin that is causing the problem. When I disable it, the drop down menu works but when it is disabled my other issue recurs, so if you visit my variable product pages, the variable prices do not appear. As soon as I enable jQuery Updater, the drop down menu stops working but the prices on the variable products are then displayed.

    My login details are in the Private Content area, please can you take a look?

    Chris

    August 18, 2016 at 8:34 pm #674344
    cdsymm

    Hi

    Any progress on this???

    August 21, 2016 at 6:35 am #675219
    Ismael

    Hi,

    I checked one of the products but I don’t see the issues that you described. However, there are still a few errors in the console.

    http://framedepot.co.za/wp-content/plugins/woocommerce/assets/js/jquery-cookie/jquery.cookie.min.js?ver=1.4.1 Failed to load resource: the server responded with a status of 406 (Not Acceptable)
    jquery-3.1.0.min.js?ver=3.1.0:2 Uncaught TypeError: a.cookie is not a function

    Please update the theme to the latest version, 3.7.1.

    Best regards,
    Ismael

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