Viewing 13 posts - 1 through 13 (of 13 total)
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  • August 4, 2016 at 8:49 pm #668725
    brandhappy

    Hello,

    My client and my business partner both have the iPhone 6Plus and experience weird color and mobile navigation issues when viewing the site. Sometimes it happens straight from the Safari app, sometimes when you click the blog post link from MailChimp and sometimes when you view the site from the Facebook app.

    Issues:

    1) The header bar at the top turns hot pink (supposed to be teal).
    2) The mobile navigation menu is not hidden and overlaps the page content.

    I can’t replicate these two issues on my iPhone 6, so it seems to be a 6Plus issue.

    Please help.

    Thank you,
    Kristine Silverstein

    August 5, 2016 at 9:44 am #668906
    Rikard

    Hi brandhappy,

    Could you try deactivating all plugins to see if one of them is causing a conflict please?

    Best regards,
    Rikard

    August 5, 2016 at 5:20 pm #669063
    brandhappy

    Hi there,

    I actually don’t have a iPhone 6Plus to test this. I paid for support and was hoping you had the resources to help me. Let me know what you can do — I’m happy to provide the login credentials to the site.

    Thanks,
    Kristine

    August 8, 2016 at 6:06 pm #669972
    brandhappy

    I am still waiting on the support I have paid for. Can you check into this? I can send screenshots. I am still seeing issues today when I open blog posts from the Facebook app, but now it’s even happening on my iPhone 6 as well as 6Plus.

    August 8, 2016 at 6:14 pm #669975
    Yigit

    Hey!

    I could not reproduce the issues on iphone 6s. Can you please post screenshots? You can upload them on imgur.com or Dropbox public folder and post the links here.

    Regarding overlapping issue, if you are still experiencing it, please refer to this post – http://kriesi.at/documentation/enfold/menu-overlaps-logo-on-tablets/ and if that does not help, please see – http://kriesi.at/documentation/enfold/switching-to-mobile-menu-on-higher-resolutions/

    Cheers!
    Yigit

    August 8, 2016 at 6:21 pm #669983
    brandhappy

    Thank you for your response. Here is a link to the screenshots from both iPhone 6 and iPhone 6Plus phones.
    https://www.dropbox.com/sh/8w602qxp1vw1bpe/AACyQ63gqv1o_TREWSfIYUcLa?dl=0

    Issue 1: Most of the screenshots are from the Facebook app and show the mobile navigation/text overlap issue.
    Issue 2: The one titled “iPhone6Plus-03” is from the Safari app and shows the hot pink banner issue.

    Thanks,
    Kristine

    August 8, 2016 at 6:31 pm #669985
    Yigit

    Hi!

    Please add following code to Quick CSS in Enfold theme options under General Styling tab

    
#top #header_meta {
    background-color: #008578 !important;
}

    I checked the site through Facebook and i still could not reproduce the issue unfortunately. I will ask my teammates to see if anyone else can reproduce. Please kindly wait to hear from them

    Best regards,
    Yigit

    August 8, 2016 at 7:00 pm #670009
    brandhappy

    Did you use the Facebook app? Try to search the business called Forever Styled in the Facebook app, then click on one of the recent blog post links once you are on the Forever Styled page.

    August 12, 2016 at 8:12 am #671753
    Rikard

    Hi,

    Sorry for the late reply. Could you try running the problem URLs through this tool to see if that helps please? https://developers.facebook.com/tools/debug/

    Thanks,
    Rikard

    August 12, 2016 at 5:02 pm #671910
    brandhappy

    Hi Rikard,

    I did what you said and ran the most current blog post link through the debugger (http://foreverstyled.com/makeup-bag-essentials/)… What am I looking for and how is this supposed to help?

    I still see issues when I view blog posts through the Facebook app on my phone.

    Getting kind of frustrated with the customer support here.

    -Kristine

    August 16, 2016 at 6:17 am #672998
    Ismael

    Hi,

    We are very sorry for the confusion. The Facebook in-app browser is a new feature released a few months ago and the theme hasn’t been fully tested on it. For now, we cannot assure the compatibility of the theme inside the FB browser.

    Best regards,
    Ismael

    August 16, 2016 at 8:03 am #673050
    brandhappy

    I understand. Will this be something you test and fix in the near future? Surely, the Facebook in-app browser will not be going away anytime soon and others will have complaints, too.

    Thanks,
    Kristine

    August 17, 2016 at 6:50 am #673523
    Rikard

    Hi Kristine,

    Sorry for the trouble, this is something we will try to fix as soon as possible.

    Thanks,
    Rikard

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