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August 2, 2016 at 1:18 pm #667611
Hi,
I searched for an answer regarding this but saw confirmation that basic features work – text fields and drop downs.
However, my dropdown is not showing in my form. on this page: (see private notes)
I’m trying to setup an opt-in form which requires the name, email and country. I have created my form in mailchimp: and it works fine.
All 3 fields are required.
Can you tell me what I’m doing wrong?
Thanks
August 2, 2016 at 2:39 pm #667668Hey checkitwriteit,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
YigitAugust 2, 2016 at 2:46 pm #667673Hi,
I’ve attached details to the private content – thanks.
Note I have tried deactivating all the plugins and testing but the issue still remains.
Running latest version of Enfold and WordPress
Thanks
August 2, 2016 at 3:18 pm #667690Note – I forgot to click the add user button after copying the details above – got distracted.
User has since been added, sorry.
August 4, 2016 at 10:49 am #668472Any ideas? I’d like to get this page finished and marketed.
August 7, 2016 at 3:31 am #669375Bump again, 5 days not heard anything?
August 8, 2016 at 2:39 am #669556Hey!
Your site is not loading on my end, did you update to the most recent version of Enfold (3.7.1)?
Best regards,
JosueAugust 8, 2016 at 2:52 am #669558Hi Josue,
The site should be working – I’m on it now, I’m not using any security plugins to block users from visiting.
What error are you seeing?I was running Enfold 3.6.1 because when I posted this support ticket version 3.7 had not been released.
I’ve just updated to version 3.7 but the MailChimp drop down still does not show.
August 8, 2016 at 4:12 am #669574Hi,
Can you please create us a temporary FTP / SFTP account? post it here as a private reply.
Regards,
JosueAugust 8, 2016 at 4:20 am #669576Please see attached details.
If you change anything, please can you let me know what you do.
Thanks
- This reply was modified 8 years, 3 months ago by checkitwriteit.
August 8, 2016 at 5:43 am #669608Hm, could you try adding a simpler shorter select element before/after the Contries one? just to see if it’s the number of options.
Best regards,
JosueAugust 8, 2016 at 6:09 am #669617Hi Josue,
I have added a drop down with 3 options – if you look at the page this seems to work.
The drop down option I have chosen is a standard option in MailChimp, not a custom one and is simply a list of countries as I want the user to choose their country.
Any idea why the number of options would prevent this from showing up?
August 8, 2016 at 4:39 pm #669910Hi,
It’s a quote issue, i’ve reported it to Kriesi but to fix it momentarily remove these from your Countries dropdown:
- Cote D’Ivoire
- People’s Democratic Republic
Best regards,
JosueAugust 9, 2016 at 12:24 am #670101Thanks, Josue.
This has worked.
I also had to delete the existing newsletter form and re-add it for it to appear.
August 9, 2016 at 6:15 pm #670463Cool, glad it worked, let us know if you need help with anything else.
Best regards,
Josue -
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