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Viewing 12 posts - 1 through 12 (of 12 total)

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August 1, 2016 at 10:08 pm #667479

Mike61
Participant

Hi Team,
at the Blog is the comment form not showing. Setting in WP and Post are ok (comments allowed)
but no form there, what is wrong? For example: http://laufende-geschichten.de/3-craft-womens-run-in-berlin-am-23-juli-2016/

Thank you for helping!
Regards
Mike

August 4, 2016 at 6:18 am #668401

Rikard
Keymaster

Hey Mike,

Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

August 4, 2016 at 9:32 am #668450

Mike61
Participant

Hi Rikard,
ok

August 4, 2016 at 10:45 am #668467

Vinay
Inactive Moderator

Hi,

I checked the theme settings and all looks good. However you are running an old version of the theme please update to the latest version 3.6.1 this should fix the issue.

If you do not see the update options in Theme Update tab please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

Best regards,
Vinay

August 4, 2016 at 11:53 am #668525

Mike61
Participant

Hi Vinay,

ok i have updated enfold and I still have the problem.
Further comments are worked pretty good in the past what you can see at the dashboard ;)
I don’t know what happens that the commentform no more on the posts?!

Best regards
Mike

August 4, 2016 at 1:25 pm #668560

Yigit
Keymaster

Hi!

I added Comment element under Content Elements of Advanced Layout Builder manually. You should add the element manually when you are creating your posts with ALB

Regards,
Yigit

August 4, 2016 at 1:36 pm #668562

Mike61
Participant

Hi,
No that is *not* the solution! I wrote you that comments work at the past and wenn you look at this post: http://laufende-geschichten.de/32-schweriner-5-seen-lauf-am-2-juli-2016/ there you see the old comments but Comments are closed although all options (in post and WP Settings) are set for comments are open! Why?

Regards
Mike

August 4, 2016 at 1:38 pm #668564

Mike61
Participant

… and every post *have* an manually added Comment element! ;)

August 4, 2016 at 1:48 pm #668567

Yigit
Keymaster

Hi!

Can you please try de-activating all active plugins and check if that helps?

Cheers!
Yigit

August 4, 2016 at 2:02 pm #668573

Mike61
Participant

No, that helps not.
– This post have open comments: http://laufende-geschichten.de/3-craft-womens-run-in-berlin-am-23-juli-2016/
– This post have colsed comments: http://laufende-geschichten.de/526-2/
Same settings!

Cheers
Mike

August 5, 2016 at 3:07 pm #668992

Mike61
Participant

Hi Yigit,

no more Ideas?

Cheers
Mike

August 7, 2016 at 7:11 am #669407

Rikard
Keymaster

Hi,

I added a comment manually and it’s working as expected, you have this option checked under Settings–>Discussion though with might be causing it: Kommentare zu Beiträgen schliessen, die älter als 14 Tage sind

Thanks,
Rikard
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