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Dear Enfold specialists,
We use hatchbuck for our online marketing automation and want to integrate our hatchbuck forms into our new website where we use an Enfold theme.
In hatchbuck, we created a form that we want to use for our website. It works perfectly in a seperate html file:
http://37.97.156.32/~voclarion/wp-content/cta/cta-checklist-a.html
However, if we put exactly the same html/javascript code into our enfold theme (within a code element using the template builder), it seems that the Javascript code isn’t working:
http://37.97.156.32/~voclarion/grootzakelijk/cta/sip-trunking
The validation popups, for example, aren’t working if we try to send an empty form.
On the other hand, the css file is working great.
Question: is it possible that the javascript files counteract with the enfold theme?
Hope to hear soon and thanks for your effort.
Kind regards
Patrick van der Weide
Hey tipict,
Try adding the code in the Enfold theme options > Google Analytics Tracking Code section. If you still have any issue I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!
Best regards,
VinayDear Vinay,
It’s not a plugin, it’s just plain HTML/CSS/Javscript code. It should be supported by Enfold because there’s nothing special on it. It is possible to insert Javascript code in within the
element in the template builder. And it works completely on a seperate iframe document. So the problem here is not the plugin but the Enfold theme.Is there another way to implement this code, because "we don't offer support" is not the solution where I paid my 6-months-extra-service for.
Regards
Patrick van der Weide
Hey!
Not sure if i understood the issue clearly. Can you please elaborate on it? I get the same error when i try to send an empty form on both links
Cheers!
YigitDear Yigit,
Sorry for the misunderstanding, we were trying to edit the page to fix the problem using an iframe. This is why the results were the same. However we prefer not to use an iframe. We restored the page with html5/javascript code (instead of the iframe), so right now you can see the problem.
Could you please re-read the first post and visit the pages so you better understand our problem?
Regards,
Patrick van de Weide
Hi!
Do you mind creating a temporary admin login and posting it here privately so we can look into it?
Best regards,
YigitDear Yigit,
Is it possible to get feedback today? It is an important issue for us, so we are waiting for it. two days ago we sended our inlog details.
regards,
Patrick van der Weide
Hi,
Sorry but we did not receive any message from you earlier.
We are still awaiting your reply with the login details.Best regards,
VinayDear Enfold specialist,
We haven’t heard from you since two days ago. We would like to have feedback as soon as possible.
Best regards,
Patrick
Hi,
The validation seems to be working, please looks at the screenshot (http://imgur.com/a/3B9Qv). Where should the form go after sending the email? In the html version it redirects to another page without any popups or anything like that. Note that we don’t provide support for third party scripts or plugins as stated on our support policy. Please contact the script author for more info.
Best regards,
Ismael
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