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  • July 20, 2016 at 9:38 pm #663124
    looggi

    Hello,

    I use the Enfold theme to upgrade an old Prestashop website, everything was ok but now i have a mystic problem and i’m too tired and lazy to search more …

    The fact is i did the migration to the production environnement yesterday and the shop banner has disappear ! I checked into the HTML, the code section does not exists anymore. My enfold theme confirguration is correct, the image url is OK, php does not throws any errors.

    My php version is the same than my pre-production environnement, and the server configuration is pretty similar too.
    The banner was well displayed in the pre-production environnement !

    What can i do ?

    Best regards,
    Guillaume.

    July 20, 2016 at 11:55 pm #663141
    Jordan

    Hey Guillaume,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Jordan

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