Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #662748

    hi there – been having an ongoing problem with a client’s installation of Enfold. they bulk-upload hundreds of images – typically 30-50 at a time – for a weekly auction.

    to date, it’s been fine until a few weeks ago. we are all up to date on everything: WP, plugins, and Enfold. but the only way i can get their image upload to work for the last 2 weeks is this:

    and it STOPS WORKING after a week (despite no updates to the theme). i have to completely delete the theme, reinstall fresh, then reinstall that code.

    what’s going on with this? site is hosted at HostGator, has been problem free until a couple weeks ago.

    #663536

    Hey charger70,

    Sorry for the issue you are having.

    What is the URL to the site you are working on? You provided a username and password but I’m not seeing a link.

    Best regards,
    Jordan

    #663546

    DOH! sorry, in private

    #664351

    Hi,

    I’m not sure how we could test this to be honest, could you upload a set of images you are having problems with to dropbox or google drive maybe? I think this issue might be easier solved if you try to contact the hosting provider as this is default WordPress functionality and they are able to see error logs on their server.

    Best regards,
    Rikard

    #664424

    Hi Rikard – basically i have to keep adding that script to functions.php over and over to get the site to load.

    nothing has changed with the hosting. it’s fine / stable.

    it really is theme-related.

    right now, it is working. when it fails again, I will return to this thread and ask for more help. thanks for taking the time to reply.

    #665114

    Hi,

    Try removing some of the image sizes set by Enfold in functions.php:

    $avia_config['imgSize']['widget'] 			 	= array('width'=>36,  'height'=>36);						// small preview pics eg sidebar news
    $avia_config['imgSize']['square'] 		 	    = array('width'=>180, 'height'=>180);		                 // small image for blogs
    $avia_config['imgSize']['featured'] 		 	= array('width'=>1500, 'height'=>430 );						// images for fullsize pages and fullsize slider
    $avia_config['imgSize']['featured_large'] 		= array('width'=>1500, 'height'=>630 );						// images for fullsize pages and fullsize slider
    $avia_config['imgSize']['extra_large'] 		 	= array('width'=>1500, 'height'=>1500 , 'crop' => false);	// images for fullscrren slider
    $avia_config['imgSize']['portfolio'] 		 	= array('width'=>495, 'height'=>400 );						// images for portfolio entries (2,3 column)
    $avia_config['imgSize']['portfolio_small'] 		= array('width'=>260, 'height'=>185 );						// images for portfolio 4 columns
    $avia_config['imgSize']['gallery'] 		 		= array('width'=>845, 'height'=>684 );						// images for portfolio entries (2,3 column)
    $avia_config['imgSize']['magazine'] 		 	= array('width'=>710, 'height'=>375 );						// images for magazines
    $avia_config['imgSize']['masonry'] 		 		= array('width'=>705, 'height'=>705 , 'crop' => false);		// images for fullscreen masonry
    $avia_config['imgSize']['entry_with_sidebar'] 	= array('width'=>845, 'height'=>321);		            	// big images for blog and page entries
    $avia_config['imgSize']['entry_without_sidebar']= array('width'=>1210, 'height'=>423 );						// images for fullsize pages and fullsize slider
    

    Best regards,
    Josue

    #703428

    hey josue and team – having this issue again, theme up to date.

    here’s the error message when pushing files: atal error: Maximum execution time of 30 seconds exceeded in /home4/southcoastau/public_html/wp-includes/class-wp-image-editor-imagick.php on line 352

    what’s going on? super urgent on the client end, i hope a team member can help out quickly on this. thank you so much.

    #703625

    Hi,

    I think you have to increase the max execution time on your server, your hosting provider should be able to do that for you. Could you try contacting them please?

    Best regards,
    Rikard

Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.