Viewing 7 posts - 1 through 7 (of 7 total)
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  • July 14, 2016 at 1:14 am #660621
    siobhan13

    Hello,

    I’m having an issue and cannot edit pages on my website, it just shows the loading circle but no content actually loads. It loads when I create new pages but cannot edit old ones.

    Have cleared the cache, tried on different browsers and laptops, theme and wordpress are up to date and I have switched off all the plugins and each plugin individually but still not working.

    As suggested I followed all the steps from this page but it has not fixed the issue: http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/.

    Please can you take a look using the admin details provided to help me fix this.

    Thank you!

    July 14, 2016 at 11:31 am #660775
    Vinay

    Hey Siobhan,

    I checked the issue on your site and found a few js errors in console. A plugin conflict may be one of the reason for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    July 18, 2016 at 6:18 am #661848
    siobhan13

    Hi Vinay,

    I have followed all the instructions, made sure WordPress, Enfold and all plugins are updated and deactivated them all – the issue still occured whilst no plugins were running.

    What else could it be?

    Thanks

    July 18, 2016 at 3:59 pm #662083
    Rikard

    Hi,

    Please try following the suggestions listed here: http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/

    Best regards,
    Rikard

    July 20, 2016 at 6:19 pm #663074
    siobhan13

    Hi Rikard,
    I have followed all of the above steps and it has still not resolved the problem.

    Any other suggestions or can you take another look at it for me?

    Thanks

    July 24, 2016 at 4:54 pm #664408
    Ismael

    Hi,

    Please follow one of these solutions:

    Uncaught Error: cannot call methods on sortable prior to initialization

    https://kriesi.at/support/topic/bug-jqueryjavascript-edit-avia/#post-409708

    Make sure to purge any cache after editing the files.

    Best regards,
    Ismael

    July 25, 2016 at 11:34 pm #664938
    siobhan13

    Hi Ismael,

    The first link fixed the issue!

    Thanks so much for your help :))

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Viewing 7 posts - 1 through 7 (of 7 total)
  • The topic ‘AVIA Layout Builder won't load elements to edit’ is closed to new replies.