Viewing 8 posts - 1 through 8 (of 8 total)
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  • July 11, 2016 at 9:28 pm #659551
    SkunkworksCanada

    Hi there,
    We added a new page to the website in a different language (Punjabi) but on IE11 in Windows 7 the Special Heading title doesn’t show. It seems to load for a second and then gets hidden somehow. I tried changing it from Special Heading module to a regular Text module, but it doesn’t help it.
    The text characters load in the DOM, so seems like a script or styling glitch?

    Can you please help? Thanks!
    Cintia

    July 12, 2016 at 9:25 pm #660098
    Josue

    Hey,

    Does it happen with a specific text? are you referring to:

    ਆਓ ਅਸੀਂ ਤੁਹਾਨੂੰ ਇਸਦਾ ਹੱਲ ਦਸੀਏ। ਇਸ ਲਈ 604-583-2200 ‘ਤੇ ਫ਼ੋਨ ਕਰੋ।

    Best regards,
    Josue

    July 13, 2016 at 1:43 am #660172
    SkunkworksCanada

    Yes, it happens with the text applied on the Color Section:

    ਕੀ ਤੁਹਾਡੇ ਲੰਮੀ ਮਿਆਦ ਵਾਲੇ ਡਿਜ਼ੇਬਿਲਟੀ ਕਲੇਮ ਨੂੰ ਮੈਨੂਲਾਈਫ਼, ਸਨ ਲਾਈਫ਼, ਗ੍ਰੇਟ-ਵੈਸਟ ਲਾਈਫ਼ ਜਾਂ ਕਿਸੇ ਹੋਰ ਇੰਸ਼ੋਰੈਂਸ ਕੰਪਨੀ ਵੱਲੋਂ ਨਾਂਹ ਕੀਤੀ ਗਈ ਹੈ?
    ਆਓ ਅਸੀਂ ਤੁਹਾਨੂੰ ਇਸਦਾ ਹੱਲ ਦਸੀਏ। ਇਸ ਲਈ 604-583-2200 ‘ਤੇ ਫ਼ੋਨ ਕਰੋ।

    July 17, 2016 at 6:29 am #661697
    Ismael

    Hi,

    The special heading is visible on IE11 Windows 8 (http://imgur.com/JUxouSX). Do you know how to inspect an element on an ie browser? Please provide a screenshot of the special heading markup. https://msdn.microsoft.com/en-us/library/bg182326(v=vs.85).aspx

    Best regards,
    Ismael

    July 18, 2016 at 10:38 pm #662288
    SkunkworksCanada

    Hi! It was a font issue. By changing the font family to Arial, the text appeared.

    Do you have any idea why Open Sans wouldn’t work? It doesn’t have the special character maybe?

    Thanks!

    July 19, 2016 at 1:27 pm #662458
    Rikard

    Hi,

    I think that would be the case yes, could you check if the font has those characters or not?

    Thanks,
    Rikard

    July 19, 2016 at 7:46 pm #662692
    SkunkworksCanada

    Yes, it’s actually Droid Sans that was the font used in that heading.

    https://www.google.com/fonts/specimen/Droid+Serif The character list is limited.

    However, the problem is that it doesn’t fallback to anything, even though the font-family was set to ‘Droid Serif’,’HelveticaNeue’,’Helvetica Neue’,Helvetica,Arial,sans-serif. On Chrome, the Punjabi characters are the same no matter what font-family is used, but in IE7/Win7 the Punjabi characters don’t load at all, unless the primary font-family set has those characters.

    Any thoughts on why this is?

    Thanks!

    July 23, 2016 at 5:15 am #664121
    Ismael

    Hi,

    However, the problem is that it doesn’t fallback to anything, even though the font-family was set to ‘Droid Serif’,’HelveticaNeue’,’Helvetica Neue’,Helvetica,Arial,sans-serif.

    If that’s the case, try this in the Quick CSS field:

    .avia-msie h1, .avia-msie h2, .avia-msie h3, .avia-msie h4, .avia-msie h5, .avia-msie h6, .avia-msie p {
    font-family: "Arial";
}

    This code will apply a different font to the heading elements on IE browsers.

    Best regards,
    Ismael

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