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  • #658973

    Hello,
    Last month I went to the wp-admin of my site robertbortreefurniture.com and tried to update the theme using the basic update theme button, (I do have a child theme in place) and the website went white and gave me a couple of errors. Thinking I had done something terrible, and being a basic user of WordPress, I contacted a local company who know all things WP and they got the site up and running again (I gave them the most recent version of Enfold and I believe they used FTP to upload the theme.)
    This month I went to update the theme, but first did a backup of all the files. Then when I tried updating the theme, again, white page with this errors:
    Warning: require_once(config-events-calendar/config.php): failed to open stream: No such file or directory in /home/andhow123/public_html/wp-content/themes/enfold/functions.php on line 427

    Fatal error: require_once(): Failed opening required ‘config-events-calendar/config.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/andhow123/public_html/wp-content/themes/enfold/functions.php on line 427
    The website is still down. I will now try to read WP documentation on how to install a theme using FPT, but I don’t understand what is becoming an update issue. Do you have any advice for me? Perhaps using the update button is never going to work, and I should update themes a different way? I am disappointed, as robertbortreefurniture.com should be easier to maintain!

    Thanks in advance, Ann

    #658986

    Hi annhowardesign!

    It seems that the issue is because when updating, the memory expires and not all the update moves forward.
    Please make sure to have your Memory Limit at 256M and that will most probably save any issue having to deal with.

    Please let us know if we can do anything else for you

    Cheers!
    Basilis

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