Viewing 22 posts - 1 through 22 (of 22 total)
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    Posts
  • July 4, 2016 at 1:36 pm #656546
    rezoot

    Hi,

    I am at the website : http://www.sijny.org/

    Initially i was not able to see the countdown running at all – it was just a blank space – then i found a solution and now see the event countdown by doing opacity = 1

    However, the countdown is still 0

    Please help

    July 4, 2016 at 7:47 pm #656705
    Vinay

    Hey rezoot,

    Please let us know the code that was added ? is it a js function? or css? you can paste it to pastebin.com and share the link here.

    It appears that there is a conflict as i notice a js error in the console.

    A plugin conflict may be one of the reason for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    July 5, 2016 at 4:59 am #656814
    rezoot

    I tried de activating all plugins but that didnt resolve the issue, the js that im using is just being used on one page, which is not HOME.

    the code used is :

    <script type="text/javascript" src="/includes/jwplayer.js"></script>

    Let me know for more questions, i want this to be resolved quick.

    Seems like some stupid issue.

    July 6, 2016 at 1:23 pm #657424
    Rikard

    Hi,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    July 7, 2016 at 2:50 am #657817
    rezoot

    Please find this attached

    will wait for the resolution.

    July 7, 2016 at 2:52 pm #658089
    Rikard

    Hi,

    Looks like you are getting some Javascript errors on the page, could you try deactivating all plugins to see if there is a conflict coming from any of them please?

    Regards,
    Rikard

    July 8, 2016 at 7:13 pm #658564
    rezoot

    I thought that this why i gave you the credentials to check.

    Please check and let me know why your event plugin is not responding

    I have already tried deactivating all plugins and trying :O

    July 11, 2016 at 2:59 pm #659306
    Rikard

    Hi,

    You are getting some javascript errors on the page, I wanted to log in but the seems account seems to not have sufficient access, could you change it to admin right please?

    Regards,
    Rikard

    • This reply was modified 8 years, 4 months ago by Rikard.
    July 11, 2016 at 3:13 pm #659323
    rezoot

    I have given the rights.

    Please check.

    July 12, 2016 at 12:19 pm #659778
    Rikard

    Hi,

    I’m not sure what is causing it, are we allowed to disable plugins for testing purposes?

    Regards,
    Rikard

    July 12, 2016 at 2:09 pm #659851
    rezoot

    Hi, yes you are but that needs to be done quick –

    you guys are not letting me buy more of your themes because your support is not really providing a quick turnaround for the issues.

    Let me know how soon should i expect this to be resolved.

    Also, I request this issue to be prioritized now.

    Thanks,

    July 14, 2016 at 6:21 am #660676
    Ismael

    Hi,

    The countdown element is working when we deactivate every elements in the page except for the Events Calendar plugin. Please deactivate all plugins then activate them one at a time to find the plugin that is causing the issue.

    Best regards,
    Ismael

    July 14, 2016 at 9:21 am #660733
    rezoot

    Thank you for coming in to help Rikard.

    That is weird because i already tried that and it was still not working.

    I would like to be shown where is it working because I tried that and the trick doesnt do the job.

    Let me know how you can geniuenly help

    July 18, 2016 at 2:18 pm #661972
    Andy

    Hi,

    when deactivating all plugins but The Events Calendar then it’s working as expected, see here:

    View post on imgur.com

    Best regards,
    Andy

    August 18, 2016 at 2:54 pm #674199
    johnosjourney

    Hi, my countdown doesn’t seem to be working either. Is this anything to do with the issue that is also causing the maps to not work?

    August 18, 2016 at 11:07 pm #674399
    Andy

    Hi,

    Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Andy

    August 20, 2016 at 2:05 pm #675012
    johnosjourney
    August 22, 2016 at 5:28 am #675509
    Rikard

    Hi @johnosjourney,

    Please open a new thread and include admin login details so that we can have a closer look at your installation.

    Regards,
    Rikard

    August 22, 2016 at 6:17 am #675527
    johnosjourney

    Hi @Rikard, please find details below;

    August 22, 2016 at 2:51 pm #675771
    Andy

    Hi,

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    August 22, 2016 at 3:31 pm #675811
    johnosjourney

    Hi @Andy would all my design and everything be ok or will that result in laying out every page again?

    August 22, 2016 at 7:02 pm #675953
    Andy

    Hi,

    will all be ok, however we still recommend to have a backup, just in case.

    Best regards,
    Andy

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