Viewing 10 posts - 1 through 10 (of 10 total)
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  • #654528

    Hi, When I install the theme I added some info to the footer’s widgets. A couple of days later I wanted to edit that info but the footer widgets are not responding to clicking so I cant open them to change the content.

    Thanks

    #654608

    Hey mnakhai,

    Thanks for getting in touch with us!

    I could open and make changes to both footer widgets you have added. See my screenshots in the private section.

    Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.

    Best regards,
    Jordan

    #655469

    Hi Jordan, I did both Ctrl + Shift + F5 and “Empty Cache and Hard Reload” but still can’t open the footer widgets. I also tried IE and another computer, still no luck :-(

    #655479

    Hi,

    That’s strange. Does your user have the correct access/permissions? Try using the Enfold user you created for us.

    Also try using a different Internet source if you have not tried that already.

    Best regards,
    Jordan

    #657474

    Hi Jordan, different user or internet connection doesn’t work.

    #657869

    Hi,

    I tried editing one of your footer widget and I had no problems doing so, please have a look at your site now.

    Best regards,
    Rikard

    #658136

    Then why I cant edit them, I tried 3 different computers and internet connections. Can you help me to fix this?

    #658153

    Hi,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem. Also are you using an administrator to make these changes to the footer widget? Also ensure it is only happening to the footer widget.

    Best regards,
    Jordan

    #658189

    It was the Slider Revolution causing the problem.
    Thanks

    #658394

    Hi,

    Great, glad you found the problem. Please let us know if you should need any more help on the topic.

    Thanks,
    Rikard

Viewing 10 posts - 1 through 10 (of 10 total)
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