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  • #652644

    Hi All,

    I have tried an mp4 and webm video for our home page. Both work OK using Google Chrome, but I cannot get them to display using IE or Edge. I just get the ‘loading’ icon for the webm video and a message ‘cannot load component’ (or similar message) when I use the mp4.

    Also, since updating WordPress to v4.5.3 yesterday, the site seems painfully slow?

    http://www.amtg.org.uk/new/

    Can you help please?

    Thanks
    Neil

    #652896

    Hey Neil,

    Please send us a temporary admin login and point out the page you are having problems on so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #653013

    Hi Rikard,

    Thank you for looking at this – it is the Homepage.

    regards
    Neil

    #654153

    Hi,

    If you’re going to upload mp4 format video, make sure that the compression is H.264. And webm is not supported by default. The client should install a software. https://www.webmproject.org/ie/

    Did you try third party hosts like youtube ?

    Best regards,
    Ismael

    #654223

    Hi Ismael,

    All of our MP4 video’s are using H.264? We uploaded a webm video to see if this solved the issue when using IE or Edge.

    Neither of the above formats are working when using the IE browser. All we see is the circle of dots (i.e. file loading) icon?

    When we use MP4 video on the homepage using IE, we see ‘Error Loading this resource’ message, top left of the screen and the loading icon. It does not play the video.

    Please can you help?

    Regards
    Neil

    #654552

    Hi,

    Could you please provide the mp4 format version of the video somewhere? We’ll try it on our installation. Have you tried youtube or vimeo?

    Best regards,
    Ismael

Viewing 6 posts - 1 through 6 (of 6 total)
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