Hi All,
I have tried an mp4 and webm video for our home page. Both work OK using Google Chrome, but I cannot get them to display using IE or Edge. I just get the ‘loading’ icon for the webm video and a message ‘cannot load component’ (or similar message) when I use the mp4.
Also, since updating WordPress to v4.5.3 yesterday, the site seems painfully slow?
Can you help please?
Thanks
Neil
Hey Neil,
Please send us a temporary admin login and point out the page you are having problems on so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
Rikard
Hi Rikard,
Thank you for looking at this – it is the Homepage.
regards
Neil
Hi,
If you’re going to upload mp4 format video, make sure that the compression is H.264. And webm is not supported by default. The client should install a software. https://www.webmproject.org/ie/
Did you try third party hosts like youtube ?
Best regards,
Ismael
Hi Ismael,
All of our MP4 video’s are using H.264? We uploaded a webm video to see if this solved the issue when using IE or Edge.
Neither of the above formats are working when using the IE browser. All we see is the circle of dots (i.e. file loading) icon?
When we use MP4 video on the homepage using IE, we see ‘Error Loading this resource’ message, top left of the screen and the loading icon. It does not play the video.
Please can you help?
Regards
Neil