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Posts
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Hi there,
Could someone please help or advise why submenus don’t seem to show up on smart phones (Please see attached screen shot https://www.dropbox.com/s/2lme8bgankgg8et/Screen%20Shot%20Enfold-submenu%20issues.jpg?dl=0 and example link http://ambassadortravel.com.au/new/horseracingtours/2016-cox-plate-carnival-racing-tour-tour-description/). Any suggestions would be appreciated.
Regards,
Steffen
Hey steffen_aufatz,
Please update the theme to the latest version. That should fix any issues you are currently experiencing :)
To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area
Best regards,
AndyHi Andy,
Thanks for your quick reply. I do believe I have the latest version of the theme. Please see attached screenshot (https://www.dropbox.com/s/b4gzdwwh3p5upl9/Screen%20Shot%20Enfold%20Theme%20update.jpg?dl=0) I added the API key to the theme options as per the instructions outlined in your link so I’m not too sure what could be causing the submenu not to display. I’ve included my login details in the private area and would really appreciate if you could take a look to see what might be causing the issue. Also just to let you know that I’ve added some custom css to the Quick CSS area.
Kind reqards,
Steffen.
Hi,
This custom css code is the cause of the issue:
#top .av-submenu-pos-left { text-align: left; padding-left: 420px; }Please remove it or place it inside a css media query:
@media only screen and (min-width: 989px) { #top .av-submenu-pos-left { text-align: left; padding-left: 420px; } }And update the theme to version 3.6.1.
Best regards,
IsmaelHi Ismael,
Thank you for that. The code works perfectly.
I have another problem though. I seem to be having issues with the responsive layout on iPads for certain elements. Please see attached screenshot. https://www.dropbox.com/s/0pdl4vydcl5znuc/iPad-Screenshot.jpg?dl=0
and here’s the link http://ambassadortravel.com.au/new/horseracingtours/
I’ve updated the theme as you suggested but I’m not too sure where I need to be looking to make any changes. Could you please help with this. I’ve also provided login details again to the site if required.Kind regards,
Steffen
Hi,
Remove the inline style of the table markup. Look for this:
<table style="width: 175px; height: 181px;"> <tbody> <tr style="height: 55px;">Or try this in the Quick CSS field:
.flex_column table { width: 100% !important; }Best regards,
IsmaelHi Ismael,
Great! Thanks for that. The CSS code for the tables worked a treat. The logo image however doesn’t seem to be scaling. Any thoughts what I could do to make this scale on various devices so it’s not overlapping across the top menu.
Kind regards,
Steffen
Hi,
check out this: http://kriesi.at/documentation/enfold/switching-to-mobile-menu-on-higher-resolutions/
Best regards,
AndyHi Andy,
Just a couple of things.
Firstly, thank you for the link to the code. It seems to work OK though when you click through pages in horizontal mode on the iPad the mobile menu seems to expand automatically (Please see attached screenshot https://www.dropbox.com/s/5qwsde1iitvrz21/screenshot%20of%20iPad%20horizontal.jpg?dl=0
Also, just on another note, I’ve been made aware that the website displays differently when viewed in IE 11 (Please see attached screenshot https://www.dropbox.com/s/2zkiti7de9ccif5/screenshot%20ambtravel%20displayed%20in%20ie11.jpg?dl=0).
Is there any fix for this?
Kind regards,
Steffen
Hi,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)Best regards,
AndyHi Andy,
OK. I’ll try that. In regards to you deactivating the plugins that would be fine however would it possible to deactivate the plugins later at night when there is minimal activity and interruption?
Kind regards,
Steffen
Hi,
seems you could fix everything:
Logo is resizing fine on iPad for me and images behave responsive. Can you confirm please?
Best regards,
AndyHi Andy,
Thanks for your reply.
Just a few things:-
1) When the website is viewed in the vertical position on the iPad the responsive menu is fine. It’s just when it’s viewed in the horizontal position the menu is expanded. https://www.dropbox.com/s/5qwsde1iitvrz21/screenshot%20of%20iPad%20horizontal.jpg?dl=0
2) RE what you said “It seems you could fix everything”. Are there areas of the responsive coding that should be improved upon? If so could you advise what areas I would need to address.
3) Just to confirm, with the website displaying differently in IE 11, I need to deactivate the installed plugins? I just wasn’t sure if deactivating the plugins was to do with point 1 (i.e. iPad) or this one.
https://www.dropbox.com/s/2zkiti7de9ccif5/screenshot%20ambtravel%20displayed%20in%20ie11.jpg?dl=0Thanks for your assistance.
Kind regards,
Steffen
Hi,
please stick to one question/issue in one ticket only.
1.) Not sure what you mean. It looks like this for me on iPad screen size (horizontal):
Your menu works fine for me. I can’t see any issues at all. Your screenshot shows that the menu expands, but of course it does, it has to expand otherwise you could not open it.2.) No idea what you mean, but we are here to help in case you need support with any issues. So let us know when something happens which should not happen.
3.) Plugins can always cause issues/conflicts. So deactivate all of them to check if one is causing anything.
Best regards,
AndyHi Andy,
Sorry about mentioning all those points. I’ll keep that in mind for future reference.
1) It behaves a bit strangely. When you view the iPad vertically first, click on the menu, let it expand, close the expanded menu and then rotate it horizontally it behaves properly. If you leave the iPad in the horizontal position and then refresh the website, the menu displays in the expanded mode (to the right of the screen) before you click on it.
2) I wasn’t sure what you meant in reply post #659204 – “seems you could fix everything”. I thought that perhaps some of the customised coding I added to the Quick CSS needed adjusting?
3) Will investigate the plugins.
Kind regards,
Steffen
Hi,
I can’t see what you mean. However, please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
If that does not help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
Andy
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