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June 17, 2016 at 6:32 am #649590
Hi – I have a new installation and editor had been working fine, now suddenly I can’t add more text to certain cells. Have tried on new pages but having the same problem?
June 17, 2016 at 6:43 am #649600Hey thereselloyd!
Can you please share us backend access? That issue happens some times, when on the layout there are some elements like iframes
Would be easier if we could see the backend.Thanks a lot
Cheers!
BasilisJune 17, 2016 at 7:07 am #649616added info in the private section
June 18, 2016 at 7:28 am #650109Hi,
I added some text to the first Text Block in the third 1/3 element and it seems to be working fine, what in element in particular are you having problem with?
Best regards,
RikardJune 21, 2016 at 4:39 am #651222for example, on this page: http://staging.rangersvalley.com.au/black-onyx/
I have added the 2/3 field and a text box, when I try to add content to the text box and save it goes blank on refresh.
I am cutting and pasting:
Imagine biting into a perfectly prepared piece of highly marbled Black Angus beef. Think of the
flavour and mouth-feel, the juiciness and tenderness that only come from a highly marbled piece of the
finest cool climate Black Angus. Take that sensation, and you have the very meaning of Black Onyx.This MB3+ Black Angus beef is raised in the cool climate of the New England Tablelands and comes from
the global leaders at Rangers Valley. It’s THE beef used in commercial kitchens across the world. And
the one that celebrity chefs rave about – it’s The Marbled Beef that all others are compared to.It’s a humbling experience to have the honour of offering this amazing product. Knowing its journey
from paddock to chef is a good thing. Rangers Valley are leaders in the field and are wholeheartedly
committed to caring for the cattle and investing in the future of our planet.June 21, 2016 at 6:41 am #651276Hey!
Can you reuplaod enfold files through ftp please?
To have a clear latest version uploaded to see if the issue keeps happening.Thanks a lot
Best regards,
BasilisJune 21, 2016 at 6:53 am #651288Do you mean my install files?
June 21, 2016 at 8:36 am #651332hello, do you mean re-install from my original downloads zip? I am using a child theme at the moment so I won’t loose all my customisation right?
June 21, 2016 at 9:02 am #651343hello are you there, I really need to get this issue sorted, I can’t add text through the Advanced Layout Editor on most pages now.
June 21, 2016 at 10:53 am #651381I have re-downloaded my Enfold theme from Envato and re-uploaded via ftp. I am still using my child theme.
June 22, 2016 at 12:55 am #651815Hello, are you there?
June 22, 2016 at 2:26 am #651824I think there is a bug in the text boxes. Try adding your content a little at a time. And see where it hiccups. On my own problem, it is when I add ‘strong’ or bold to an item. But not all items. Another guy could type the letters CD and it would happen. Try to figure out exactly what in the text is the problem. I added a sentence at a time until I realized it was the bold in one of my sentences.
If you have revisions, you can go back to a revision before you added the text. And start there.
June 22, 2016 at 3:55 am #651839Hi – I have deleted the pages I was having trouble with and started new ones and adding one cell at a time, all going well at the moment.
June 22, 2016 at 6:09 pm #652306Hi,
alright, so let us know if you still need help with it. Feel free to open a new ticket whenever you need to.
Best regards,
Andy -
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