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Posts
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Hi there,
I cannot edit or upload any images on my website after using your theme (Enfold). I keep getting this Error “Error fetching content – please reload the page and try again”.
I removed all the plugins but still it doesn’t help. Please help since I literally cannot updated my website anymore.
Regards,
SeanHey Sean_po2,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
YigitHi,
Login credentials are not working for me. Can you please check them once again?
Best regards,
YigitHi!
You are currently using an older version of the theme. Please update Enfold to the latest version 3.6.1 – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh
Cheers!
YigitWould I be able to keep my current content after updating? Will I loose any information at all?
Thank
Hey!
No, your content and options are saved on your database. If you have made any changes on theme files (such as functions.php file etc.), they will be overwritten. If you do make changes on theme files, please use a child theme – http://kriesi.at/documentation/enfold/using-a-child-theme/
Best regards,
YigitHi there,
I have updated the theme and flush browser cache as asked but still can’t upload any images! :(
It is very frustrating. It has been a few days that literally I cant update my website! And unfortunately due to our time differences (I live in Australia) it seem to take days to resolve this fundamental problem.
Hello,
I haven’t heard anything from you. Do I need to start a new thread? My problem hasn’t been solved.
Hi,
We are trying to login to the site but this is url is not working: http://platformpacific.com/sean/wp-admin/
Best regards,
IsmaelHi,
If you read all the comments you can see I have provided the correct URL to the admin.
Please see the url below:Hi there,
I am wondering if you guys going to solve my issue at all?
Do I have to open a new thread?
It has been 1 week and I have received no sufficient answer.
Regards,
SeanHi!
Sorry for the late reply!
It seems like “wp-admin/admin-ajax.php” file cannot be found on your installation. Do you mind posting FTP credentials here as well so we could look further in to the issue?Best regards,
YigitHi,
Unfortunately, I cannot provide you with the FTP access details since I don’t have the authority. Is it a way to replace/upgrade the “wp-admin/admin-ajax.php” file? Can I do anything myself?
Regards,
SeanHey!
If you have FTP access, please try going to wp-admin folder and check if the file exists. If it does not, please download a fresh WordPress – https://wordpress.org/ and upload the file to your server.
Best regards,
YigitHi!
Your hosting provider might be blocked the admin-ajax.php file. Can you please contact them? They will be able to see the error once they login to back end or you can say “admin-ajax.php file is failed to load”
Best regards,
YigitHi,
I just asked them, they do not seem to block anything and just for your information, version 4.5.2 of WordPress has been installed.
Sean
Hey!
Can you please go to root of your WordPress installation via FTP (where your wp-config.php file is) and have a backup of .htaccess file and then remove its content and check if that helps?
Best regards,
YigitWhere the “.htaccess” file is located? and how the backup and removing process works? Would I have to replace it with what I have already backed up/saved?
Hi!
It is on the root of your WordPress installation where wp-admin, wp-content folders etc. are located. Please make sure to display hidden files. You can simply copy it to your computer and then remove from your server.
Cheers!
YigitI just tried removing “.htaccess” but still the error is there! It is after Midnight here in Australia and I cannot believe that after 1 week we cannot still solve such a fundamental issue!
Do you have WordFence or other security installed? If so, turn it back to Learning Mode. If you haven’t edited in a while, it forgets that you are allowed. By turning it back to learning mode, it will allow you to go back to editing as before.
Hello,
I removed all the plugins, so I don’t have WordFence install. Thanks for your reply.
cheers,
SeanRemoved, or disabled? Did you HAVE WordFence installed? If so, then perhaps, even with disabling or deleting you’ve got some crumbs of info still in a cache file, or in the database. If you HAD WordFence installed, enable it again, and turn it back to learning mode. It sounds to me like it doesn’t know to turn off the built in firewall in WordFence. Usually located in the .htaccess file.
If you can find a clean .htaccess file with basic WordPress info in it, overwrite the one there now, or reinstall/enable WordFence and turn it back to learning mode.
Anytime in the future if you did have WordFence installed, turn it back to learning mode. That will correct the problem.
Hi,
I never installed wordFence before.
There was only one plug-in installed by default and after getting errors I disable and uninstalled it.
Ah. I went back and reread your original post. You need to add some code to the functions file. Your host doesn’t support imagik. Hold on while I go find it.
https://wordpress.org/support/topic/http-error-when-uploading-images-17
I used the top suggestion and it worked for me.
add_filter( 'wp_image_editors', 'change_graphic_lib' ); function change_graphic_lib($array) { return array( 'WP_Image_Editor_GD', 'WP_Image_Editor_Imagick' ); }Hey!
Can you please try adding following to your .htaccess file
<IfModule mod_security.c> SecFilterEngine Off SecFilterScanPOST Off </IfModule>
@mrshaffly Thanks for your help :)Regards,
Yigit
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