Viewing 8 posts - 1 through 8 (of 8 total)
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  • June 11, 2016 at 4:06 pm #646570
    MarcoTerHorst

    After the update to the latest version the list of pages, plugins, users and post not showing in backend.

    On the frontend everything seems normal and ik can even edit the pages and products when ik click edit page when logged in.

    The problem is only on the backend where it is showing an empty page.
    The backend show the number of pages in the overview and all the pages are stil in the database.

    Greetings Marco

    June 11, 2016 at 5:08 pm #646590
    Vinay

    Hey MarcoTerHorst,

    Defining a higher memory limit in wordpress and if possible increasing the memory on the hosting server should resolve this issue.

    To increase the wordpress memory limit please access wp-config.php file and add the below line right after @package wordpress

    define('WP_MEMORY_LIMIT', '256M');

    For a detailed explaination please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    Or you can contact your service provider and they can do it for you.

    If that does not help please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    June 13, 2016 at 9:36 am #647239
    MarcoTerHorst

    Hey Vinay,

    Your solution is not working I still can’t see the list of pages, plugins, users and post not showing in backend.

    I have send you the login credentials.

    June 14, 2016 at 5:28 am #647775
    Rikard

    Hi,

    Thanks for the login but I get redirected to the URL in private and can’t access the WordPress backend, how can we access it?

    Regards,
    Rikard

    June 14, 2016 at 8:32 am #647841
    MarcoTerHorst

    Hey Rikard,

    That’s weird, i wil send you my login credentials.

    Regards

    Marco

    June 14, 2016 at 1:27 pm #647966
    Vinay

    Hi,

    It is recommended to backup your theme/slite first.

    Then Switch to main enfold theme or default wordpress theme and see if that makes any difference.

    If it does not help login via FTP and rename the plugin folder to plugin2 and see if it brings back all the list.

    We await your test results.

    Best regards,
    Vinay

    June 15, 2016 at 7:39 pm #648820
    MarcoTerHorst

    Hi Vinay,

    The website is working properly again.
    I don’t know what happend the problem vanished on its own…..

    Weird but solved.

    Thnx. for your help.

    Best regards

    Marco

    June 15, 2016 at 8:34 pm #648837
    Basilis

    Hey!

    Glad we got it short out!
    Please remember to rate our theme at themeforest, we would much appreciate.

    Thanks a lot for your time and patience!

    Best regards,
    Basilis

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