Viewing 8 posts - 1 through 8 (of 8 total)
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  • #644369

    Had lots of problems with this install, moved servers, done complete new install from scratch, both WP 4.5.2 and Enfold 3.6.0
    Started project again and the same thing is happening.
    I get so far and it messes up.
    Firstly it never updates after a page edit, I have to refresh the browser.
    If I make any changes it rearranges or deletes the work on the page, I’ve keep having to restore the page and start again but I’m getting nowhere now.
    Stuck.

    Help Please.

    Regards
    Chris

    #644881

    Hey chrispl0,

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Best regards,
    Andy

    #644886

    Hi
    Thanks for getting back.
    I’ve done all that and redone the site from scratch but it’s still doing it.

    I’ve employed a php / WordPress guy to see if he can solve it. He’s working on it now.

    Be in touch

    Regards
    Chris

    #645252

    Hi Chris,

    Ok, let us know if you should need any further help from us.

    Regards,
    Rikard

    #645370

    Hi
    It’s not resolved yet, will have a look at this video, it shows you the problems I’m having.

    Many Thanks
    Chris

    #646494

    Hi,

    Thank you for sharing the video, I have checked the site for any inconsistency and tried out creating a test page to see if the same thing happens.

    The only thing I noticed which may cause a concern is that you have 2 child theme folders please remove the child theme folder which you are not using and only keep the ones that you are using.

    When I view the home page it looks alright please check screenshot attached and also I tried to build a test page and it worked fine.

    If you still continue to face any issue let us know.

    Best regards,
    Vinay

    #646585

    Hi Thanks for getting back to me.

    My problem seems to be with the Layout Builder!
    By the time you get to what I’ve said I’ve had to put in a bit of work to make it work, so sorry if what I sent wasn’t exactly the same. But believe me it isn’t working correctly.
    I’ve put a quick temp site up and I’ve got this Dev site now, details below. Just watch the video again and see the new video. Just try it and see.
    I deleted the other child theme but it didn’t make any difference.

    PS the screen shot you sent me was the most I could get to, adding anymore give me the troubles. The first video I sent you was a sample of what happens when I tried to add more to it. Thats the point.

    Regards
    Chris

    #648346

    Hi,

    Why did you add the markup of the text block inside a text block?

    <section class="av_textblock_section">
    <div class="avia_textblock ">
    
    <b>10 year Structural Defect Insurance is a specialist insurance product that provides cover for new build and converted properties that are less than 10 years old and is a form of cover required by the majority of mortgage lenders before they release funds to purchase the property.</b>
    <div>
    <div>
    
    Structural Defect Insurance protects the home owner for a period of 10 years against structural defects in the build for 10 years from date of completion. Possibly defects that may arise include subsidence, shrinkage, water ingress or structurally unsound. This product is also known as a Structural Latent Defect Insurance.
    
    We can arrange this cover for new builds, self – build, conversions and social Housing projects. The insurance will cover the structural envelope of the property (foundations, walls, roof, floors etc.) and non-load bearing elements, fixtures and fittings for which the Policyholder is responsible.
    <ul>
     	<li>       10 year structural defect insurance.</li>
     	<li>       A team with combined 50 years’ experience within the construction and Insurance Industry.</li>
     	<li>       Meets industry standards and mortgage lenders expectations.</li>
     	<li>       Transferrable to new homeowners within the 10 year term.</li>
     	<li>       Highest level of insurance at the best possible price.</li>
     	<li>       Premiums based on build cost, not sale price.</li>
     	<li>       Roylemac10 can also offer cover on completed and partially completed properties.</li>
     	<li>       Roylemac10 offer each client their own dedicated sales manager and surveyor.</li>
     	<li>       No call centres, direct contact information for your dedicated sales managers and surveyors</li>
    </ul>
    </div>
    </div>
    </div>
    </section>
    <div class="hr hr-custom hr-center hr-icon-no avia-builder-el-9 el_after_av_textblock el_before_av_button "></div>
    <div class="avia-button-wrap avia-button-center avia-builder-el-10 el_after_av_hr avia-builder-el-last "></div>
    

    Please try to set the builder to debug mode then check if there are any unclosed html tags in the page. http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

    Best regards,
    Ismael

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