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  • June 6, 2016 at 7:30 pm #643568
    goldengate415

    Hello-
    I updated Enfold to 3.6 on my staging site and it worked fine. Then I pushed it to production and the entire site crashed with this error:

    ”
    Fatal error: Cannot redeclare av_mailchimp_check() (previously declared in /home/content/p3pnexwpnas08_data02/27/2854827/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/av-helper-mailchimp.php:446) in /home/content/p3pnexwpnas08_data02/27/2854827/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/helper-mailchimp.php on line 449″

    I would suggest Kriesi that you suspend this update immediately given the issues that are appearing on the forum… something is very, very wrong.

    Running Go Daddy Managed WordPress.

    Thanks

    June 6, 2016 at 7:40 pm #643577
    Basilis

    Hi goldengate415!

    Please disable the theme and activate it again.
    That will most probably fix the issue for you.

    Check it and let us know, I will be online following the issue.

    Regards,
    Basilis

    June 6, 2016 at 7:43 pm #643581
    goldengate415

    Thanks Basilis!

    Unfortunately, error also occurs when I try to access admin panel. I cannot access the back end to the site.

    I am on hold right now with Go Daddy trying to restore a backup from last night.

    I do not understand why the update works fine in my staging site but not in my production site when copied over. I have never had this happen before.

    Any other ideas?

    Thanks
    Rob

    June 6, 2016 at 7:50 pm #643585
    waveshaper

    Hi Kriesi
    Same here, same error. Maybe if i disable Mailchimp through ftp it will work again, luckily i have a backup.
    cheers

    June 6, 2016 at 7:58 pm #643590
    Milan

    As Kriesi mentioned:

    Hi,

    If you are all receiving the same error then your FTP update was not done properly I am afraid. The best way to fix this is to delete the entire enfold folder and upload the new version. The error indicates that a file that previously was named helper-mailchimp.php and now is named av-helper-mailchimp.php was not removed properly by your FTP tool when updating the folders.

    Best regards,
    Kriesi

    June 6, 2016 at 8:13 pm #643595
    Basilis

    Hi!

    The issue is solved if you update the files manually, through ftp.
    Please do and you will see evrything to be solved.

    Thanks a lot

    Regards,
    Basilis

    June 6, 2016 at 8:21 pm #643598
    waveshaper

    Hi Milan
    Thank you for your quick reply, missed that bit.
    Uploaded zip, extracted, works fine :)
    Excellent support as always!
    Cheers,
    Conrad

    June 6, 2016 at 8:24 pm #643601
    waveshaper

    Thanks Basilis, all works fine now, cheers

    June 6, 2016 at 8:25 pm #643602
    goldengate415

    OK I am back up after a terrible 60 minutes of downtime…. Even Go Daddy’s restored backup didn’t fix the issue, which they are now researching.

    I copied the Enfold new version via FTP to the themes folder and now I am back to normal.

    I have updated Enfold several times and have never run into this. There is something wrong with this update version in my humble opinion.

    Whew, I feel like I just had 20 cups of cappuccino!

    June 7, 2016 at 12:29 pm #644001
    Vinay

    Hi,

    Glad it’s back to normal :) Our developer team is informed of the same.

    Let us know if you have any questions.

    Best regards,
    Vinay

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