Viewing 8 posts - 1 through 8 (of 8 total)
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  • June 5, 2016 at 5:41 pm #643164
    stevekudo

    Hello,
    I recently updated the Enfold to the latest version and was presented with a problem where the on the admin side the “Products” menu entry for WooCommerce was missing. Thinking that it may be a plugin conflict, I disabled all plugins, but the problem remained. Then I switched the theme to 2014 and the menu item reappeared, switch to 2011, menu still there, switch to Enfold – Child the Product menu disappears, switch to 2011 the menu reappears, switch to Enfold (parent) the Product menu disappears. With all plugins on with any theme other than Enfold, the menu is there. So this appears to be only Enfold related.

    I tried searching the forums for an answer on this but didn’t see anything related to the Admin Menu.

    Please advise.

    Thank you.

    –Aaron

    June 5, 2016 at 6:49 pm #643170
    Vinay

    Hey stevekudo,

    That is a bit strange but don’t worry we are here to help. As I understand the Products menu seen in the below screenshot is missing correct?

    We need to take a closer look please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username

    Best regards,
    Vinay

    June 6, 2016 at 6:26 am #643290
    stevekudo

    Hi Vinay,
    Yes, the screen shot is correct. The credentials are posted in private.
    Thank you.

    June 6, 2016 at 6:49 am #643298
    Jordan

    Hi,

    Thanks for getting back to us!

    First thing, could you please update to the latest version of WordPress and ensure all the plugins you use are up to date as well.

    Let me know once this is done.

    Best regards,
    Jordan

    June 6, 2016 at 7:10 am #643310
    stevekudo

    Hi Jordan,
    Is there a requirement with the Enfold theme to be running the latest version of everything?

    June 6, 2016 at 8:14 am #643340
    Vinay

    Hi,

    It is recommended that the wordpress, themes and plugins are always updated. I notice the products menu is still not visible could you also please update woocommerce to the latest version.

    Let us know if you have any questions.

    Best regards,
    Vinay

    • This reply was modified 8 years, 5 months ago by Vinay.
    June 6, 2016 at 8:22 am #643348
    stevekudo

    Hi Vinay,

    Please refer to the original post. The reason you don’t see the Products tab is because the Enfold theme is currently enabled. If you change to another theme, the Product menu reappears. I’ve already turned off all the plugins, as part of troubleshooting, they have no effect on the visibility of the Product menu.

    June 7, 2016 at 6:03 am #643790
    Ismael

    Hi,

    I’m sorry but we are still not sure why the Products panel is missing. Please try to update the Woocommerce plugin to the latest version.

    Best regards,
    Ismael

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