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Viewing 17 posts - 1 through 17 (of 17 total)
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  • June 4, 2016 at 12:47 pm #642916
    Dave

    Hi Team,
    have been struggling to show the preview text on ajax portfolio page but never works.
    preview text
    ajax text empty

    June 4, 2016 at 8:05 pm #642995
    Basilis

    Hi longlife0428!

    I have loaded your front end, and it seems to working properly.
    Because I might be missing something, can u please give us some more details?

    Thanks a lot

    Regards,
    Basilis

    June 6, 2016 at 5:15 am #643259
    Dave

    Hi Basilis,
    Yes, it should be display the preview text on page where the blank part of 2nd image.(right below the title: SINGLE PORTFOLIO 2/3 GALLERY)
    Thanks for reply,
    Regards

    June 6, 2016 at 10:44 pm #643689
    Andy

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username

    Best regards,
    Andy

    June 7, 2016 at 4:25 am #643757
    Dave

    Hi Andy,
    Please check the field below.
    Regards

    June 8, 2016 at 4:39 am #644495
    Ismael

    Hi,

    The content is not being rendered in the portfolio preview container. We then noticed that the site is using a very old version of the theme (3.0.8) which is not compatible with WordPress 4.5.2. Please upgrade the theme to version 3.6.

    Best regards,
    Ismael

    June 8, 2016 at 8:44 am #644611
    Dave

    Hi Ismael,
    I noticed that as well, its wired because I have already upgrade to 3.5 version last time, don’t know why its pull back to the old theme now.
    check out previous topic #619800

    Regards

    • This reply was modified 8 years, 5 months ago by Dave. Reason: ask someone to help with
    June 8, 2016 at 10:11 am #644653
    Dave

    Hi there,
    Get stuck in with updating the theme.
    Cant see any of the file show as below via FTP.
    How can I change the permission of them.
    Regards

    .DS_Store

    June 9, 2016 at 10:29 am #645345
    Ismael

    Hi,

    Thank you for the info. Please make sure that the file permission of the WP installation is correct. More info here: https://codex.wordpress.org/Changing_File_Permissions#Permission_Scheme_for_WordPress

    Or try to update the theme via FTP:

    Update Theme Files with FTP

    Updating your Theme Files

    The Complete Guide to Updating Enfold

    Best regards,
    Ismael

    June 14, 2016 at 7:30 am #647820
    Dave

    Hi Ismael,
    OK, upgrade has done! back to the fontend and it seems still get the same problem here.
    Regards

    • This reply was modified 8 years, 5 months ago by Dave. Reason: done the upgrade
    June 16, 2016 at 6:03 pm #649341
    Vinay

    Hi,

    I checked your site and also created a test item visible privately and added content to it in default editor to isolate if there was any issue with advanced layout builder but that don’t seem to be an issue here. A plugin conflict may be one of the reason for this issue.

    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    June 18, 2016 at 8:06 am #650120
    Dave

    Hi Vinay,
    I have tried a few times to switch off all the plugins and turn them back on each one at a time, but it seems still nothing to change at all.
    however, note that the plugin “eXopin” has no longer existing, and will get me to a error page When I turn on or off.
    not sure if that is the main reason cause all this.
    I am not really a developer, and I don’t mind if anyone need to testing everything, beside it was like that for months.
    Regards

    June 21, 2016 at 2:30 am #651178
    Andy

    Hi,

    try to deinstall this plugin manually via FTP.
    If that does not help there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    June 21, 2016 at 7:41 am #651317
    Dave

    Hi Andy,
    It works! That is the pain in butt!
    Once I remove the eXopin plugin from FTP, and the preview text just show up!
    finally get rid of it ! thanks
    Regards

    June 21, 2016 at 4:29 pm #651562
    Andy

    Hi,

    glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

    Best regards,
    Andy

    August 14, 2017 at 6:35 am #838452
    Dave

    Thanks Andy,

    You can close this thread now.

    Cheers

    August 14, 2017 at 12:02 pm #838580
    Rikard

    Hi,

    Thanks for letting us know, I’ll close this for now.

    Best regards,
    Rikard

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