Tagged: , ,

Viewing 20 posts - 1 through 20 (of 20 total)
  • Author
    Posts
  • May 30, 2016 at 5:31 pm #640504
    smorrone

    Hi guys in this site the lightbox isnt working, the images opens directly i means the link ponts to the image file http://zelmiraperaltaramos.com.ar/wp-content/uploads/2014/09/2013_la-pajatuda-chico-686×1030.jpg instead to the lightbox

    Also the slider stopped to show the images
    This issue started overnight without any aparent changes.
    I also read this, https://kriesi.at/support/topic/having-problems-after-updating-to-wordpress-4-5-please-read-this-first/ and followed the instructions. But nothig happens

    Hope can help me

    May 30, 2016 at 5:39 pm #640505
    Yigit

    Hi smorrone!

    Can you please update WordPress to the latest version 4.5.2 as well? You are currently using an older version

    Cheers!
    Yigit

    May 30, 2016 at 6:05 pm #640514
    smorrone

    Yes i just did it, and remains the same issue, nothing changed

    May 30, 2016 at 9:05 pm #640594
    Vinay

    Hi,

    It appears that the theme is not updated correctly! I still see the errors that appear from wordpress conflict. Updating to the latest version 3.5.4 should fix any issues you are currently experiencing :)

    Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

    Best regards,
    Vinay

    May 30, 2016 at 11:03 pm #640624
    smorrone

    Hi Vinay,
    I made a manually update, also you can see that the theme “updater” recognizes it
    http://zelmiraperaltaramos.com.ar/wp-content/uploads/2016/05/zelmira.png

    But nothing change the issues remains the same

    May 31, 2016 at 1:06 pm #640894
    Andy

    Hi,

    I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.

    Best regards,
    Andy

    May 31, 2016 at 3:00 pm #640940
    smorrone

    Hi Andy, i deactivated the plugin, checked in other browser also but the problem remains….

    June 1, 2016 at 1:11 pm #641449
    Andy

    Hi,

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    June 1, 2016 at 2:15 pm #641508
    smorrone

    Hi Andy i feel like you are not reading what i am writing, told you that i already done a manual update of the site. I atached a screen of the theme updater to show you that the task you suggested was acomplished.
    Also changed to the Twenty Fourteen theme, and again back to my enfold child theme. In other site with other issues involving images you guys suggest this, but i dont konw what else to do. The 2 issues remains the same,
    Any ideas pointing a solution?

    Thanx!

    June 3, 2016 at 6:01 am #642380
    Ismael

    Hi,

    We are very sorry for the confusion. We tried to access the site but the login credentials are not working. Please check. And we already release version 3.6. Please update to that version first. Thank you.

    Best regards,
    Ismael

    June 3, 2016 at 2:42 pm #642561
    smorrone

    Please give me an e mail to generate a new user for you guys

    June 6, 2016 at 4:20 am #643241
    Ismael

    Hi,

    Please post the login details in the private content field below the reply editor.

    Best regards,
    Ismael

    June 6, 2016 at 3:53 pm #643482
    smorrone

    Sorry the user was wrong, i copied new credentials in private content area
    Also the last update i get was 2016 April 26th – Version 3.5.4

    June 7, 2016 at 4:09 pm #644167
    smorrone

    I just updated the theme, but everything still the same, also posted the correcto credentials,
    Hope you guys can give some help here
    Salvador

    June 8, 2016 at 2:23 am #644456
    Ismael

    Hi,

    You need to update the js files inside the child theme. A better solution is to remove those files in a child theme because they are not “update-proof”. Leave the script files in the parent theme. Why do you have the config-templatebuilder folder there? This directory cannot be overridden in a child theme.

    Best regards,
    Ismael

    June 21, 2016 at 7:24 pm #651661
    smorrone

    well that solved half of the issue. images and lightbox are ok now. But the slider issue is the same, not showing the images

    June 23, 2016 at 7:52 pm #652709
    Andy

    Hi,

    seems to me it has to do with a caching issue. Activate caching plugin, go into settings and switch caching to off. Then deactivate this and all other plugins.
    Make sure that you did not just update manually via FTP, but deleted all files COMPLETELY before you get a fresh copy from your themeforest account, because your installation still seems to be corrupted to me.

    Best regards,
    Andy

    June 23, 2016 at 7:53 pm #652710
    Andy

    also make sure that your server does not get cached. Ask your host about it.

    Best regards,
    Andy

    June 23, 2016 at 8:03 pm #652715
    smorrone

    ok Andy thanx i am goingi to check those things. And see what happens

    June 27, 2016 at 8:07 am #653691
    Rikard

    Hi,

    Ok great, please let us know if you should need any more help on the topic.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 20 posts - 1 through 20 (of 20 total)
  • You must be logged in to reply to this topic.