Slider and images not working

Hey ACGijsbers,

Thanks for getting in touch with us!

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• the URL to the login screen
• a valid username (with full administration capabilities)
• as well as a password for that username.

Best regards,
Jordan

Hi!

I can see the site loading just fine.
Please clear your cache and try an other browser also, to review it.
It seems that your cache is active and making issues.

Thanks a lot for your understanding.

Regards,
Basilis

Hi,

I see a JS error in console. This usually happens if you are using an old version of the theme and latest version of WP. Make sure the theme is correctly updated.

I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area

Best regards,
Vinay

• This reply was modified 8 years, 6 months ago by Vinay.

Hi!

No we did not change anything. The login URL did not work for me earlier.

To check if the site has any errors right click on the page with issue and select inspect and view the js console. If you are unable to login try the forgot password option and try resetting it.

If you get access to sort out the issue add the below code in functions.php

function modify_jquery() {
if (!is_admin()) {
	wp_deregister_script('jquery');
	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
	wp_enqueue_script('jquery');
}
}
add_action('init', 'modify_jquery');

Regards,
Vinay

Hi,

You are most welcome. Please not that this is a quick fix you still need to make sure your theme is updated to the latest version correctly. once it is updated to the latest version you can remove the code from functions.php and hard refresh to clear browser cache there should be no errors.

Best regards,
Vinay

Hi!

Just to be sure please check in admin > Enfold > Theme Updates > it say’s you have 3.5.4

If it say’s you have 3.5.4 the problem you mentioned earlier will be solved :) and you can remove the code from functions.php and do a hard refresh to clear browser cache so you can see that latest files will load.

If you see that the theme is not the latest version you need to update it to the latest version. Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

Regards,
Vinay