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two strange problems:
1. when trying to fill up the contact form (clicking the name field or email address field etc) the datepicker pops out offering to choose date!
it happens in every field ( name field phone field email field and so on..) except the drop down (subject) field and the message field !
…
Obviously I’ve checked the form is configured correctly and the name field is configured to be name field and so on
everything seems to be right in the settings and yet the datepicker keeps showing up in every field
please try it in see for yourself (link is in the private content)2. if I do want to – intentionally – create a field with a datepicker – i cant seem to find the option to create one in the contact from options
– the ‘Form Element Type’ only have 3 option, datepicker isn’t one of them
(..i wouldn’t be surprised if problem number 2 has a dircet connection to problem number 1)Hey Doron,
A plugin conflict may be one of the reason for this issue.
To find which plugin is causing the conflict please follow these steps:1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.If the above do not resolve the issue we need to take a closer look at this please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- the URL to the login screen
- a valid username (with full administration capabilities)
- as well as a password for that username
Best regards,
VinayHey Vinay
I have deactivated all plugins but it didn’t resolve the issue
I do run the latest version of WordPress and enfold
so here are login credentials (in the “private data” field)
thanks in advanceHi,
The login URL is not working.
While keeping all the plugins deactivated Please create a new page and add a new form and let us know if that works fine.
Best regards,
Vinayit’s a server of academic institution..I assume they have very strict firewall that deny your access – sorry
I tried creating new form – as long as I leave it as is (the default form) it works fine
but once i add new fields (which i must) the problem returns
:(i did another test:
again on a blank page I tried creating new form and again as long as I leave it as is (the default form) it worked just fine
but this time i didn’t add new fields, just modified the first filed (the name field) from full width to half width
once i did that and republish the page, the datepicker started showing in that filed
..when i tried restoring it to full width, it returns to full width but it didn’t help to the problem – datepicker is still there in that field !
this means every change made to the default form makes the problem show up
what can we do?Hi,
If we do not have access there is not much we can do but don’t worry there is a workaround.
1. Did you try deactivating the plugins?
2. Check in functions.php if there are any custom functions added that triggers a datepicker.
3. If nothing works we can use a little CSS hack to hide the datepicker using CSS.Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
#ui-datepicker-div { display:none!important; }Best regards,
Vinayalready tried disabling all plugins
..wont this css code only visually hides the datepicker?
I mean..after visually hiding it using this css will every field regain it’s original functionality?
because if it only visually hide it but you still have to enter a date than we still have a problem..I will check the functions.php
and also will try talking to the sever administrator to remove those restriction so you will be able to login and take a closer lookwill let you know as soon as possible
thank you for your time and patience!Doron
Hi Vinay
some updates:
1. i tried the css solution
it did hide the datepicker but the fields didn’t regain their original functionality
so the form still isn’t usable (so i removed that css code for now)2. I talked to the server administrator and he said he removed those restriction
can you try login again and take a closer look to see how to resolve the problem?Hi,
I’m sorry but we can’t access the site.
Access denied (403)
Current session has been terminated.
For further information, do not hesitate to contact us.
Contact us: reblaze@macam.ac.il
For a reference, please provide the following paragraph:
***.***.***.***://DC-Reblaze20-ba1d3sfdsfd4d634s5373531323055a6565ebdgdfgdcaavxcvsdf
Please test the contact form while all plugins are deactivated.
Best regards,
IsmaelHi Ismael
I have tried a many times testing the from (or creating a new form) with all plugins deactivated but the problem persistsI have contact the hosting server administrator and asked to change the restriction so you will able to login and take a look but he can’t so i guess I’m on my own? :(
..two last question:
1.any chance someone of kriesi support team would agree to login to the site with my computer (e.g. by using remote access tool such as TeamViewer)?
..i know this is a lot to ask and will completely understand if you can’t but it seems to be a simple solution to bypass that 403 security restriction on this server
2. if all is lost..can you recommend other contact plugin for me to use?
I know you tend to recommend ‘contact form 7’ but it doesn’t have a simple way (beside css) to define half width fields
and even no ‘drag to arrange’ option like the enfold basic from has, so i hope theres and other more simple (but solid good) alternativeagain thanks for all your help and sorry for the headache
DoronHi,
1.) I’m sorry but that’s not something we can do here. The only way we can help is if we can access the site directly.
2.) Aside from Contact Form 7, Gravity Forms and Ninja Forms, we can’t or we won’t recommend other plugins. These are the ones commonly used with theme.
Best regards,
IsmaelHi Ismael
I’ll try to use one of those plugins you mentioned
again thanks for all your help and sorry for all the troubleDoron
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