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  • #635552

    So I’ve made it to the end, I have my Mailchimp account connected with WordPress, selected the form and the list I want to populate, but when I am trying to fill the form with test data, the following message appears “please make sure your fields are filled correctly”

    Don’t know what the problem is….

    #635569

    Hey jborkenztain,

    I checked the form on the homepage and it is working correctly. Please check screenshot below…

    If it’s not the one would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Vinay

    #635616

    Sorry, you have to check this site: http://sero.uy/sftasgsdsdcssfdwer/

    #635645

    Hi,

    I think it has something to do with validation. Have you checked the validation options ? I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

    #635652

    Which validations I need to check and where?

    Bellow new password, same user

    #637378

    Hi,

    I tried to check the link you’ve provided but I get “Page not found” error. Please check.

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
    In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

    If that does not help there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Best regards,
    Andy

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