Viewing 13 posts - 1 through 13 (of 13 total)
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  • May 19, 2016 at 3:35 pm #635260
    brentd99

    This issue was closed before a real solution was provided. Am I missing something? There is currently a work around, but no permanent fix.

    Issue: Getting the following error message and can’t edit text box.
    Error fetching content – please reload the page and try again.

    Work around: Disable Wordfence plugin, edit text box, then remember to enable Wordfence again.

    Thanks,
    Brent

    May 20, 2016 at 5:13 am #635692
    Rikard

    Hi Brent,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply. Also please be as specific as possible as to where and how you are getting that error.

    Thanks,
    Rikard

    May 23, 2016 at 7:08 pm #637023
    DigitalEssence

    Just commenting so I get an update when the issue is resolved as I’m also seeing this.

    May 23, 2016 at 7:32 pm #637030
    elames

    I already sent you my login stuff in the first message. Here it is again.
    When I click in the content area for that section to edit the text is when the Error message occurs.
    Everything is up to date and the site has functioned well with editing before,
    So I don’t understand why this is happening.
    I have done lots of editing previously with Wordfence active so why now all of a sudden is this happening?
    thank you in advance:-)

    • This reply was modified 8 years, 6 months ago by elames.
    May 23, 2016 at 9:05 pm #637064
    Basilis

    Hey!

    Please disable wordfence, at least for now, so you can have it been working.
    We know the issue and we do look for a solution for it.

    Thanks a lot for your understanding.


    @elames     I have removed the private data, for security reasons, please provide it ONLY when you are author for the ticket.

    Cheers!
    Basilis

    May 23, 2016 at 9:13 pm #637070
    elames

    Thank you. I was the author of the ticket. Hopefully you will have a permanent fix soon.

    May 23, 2016 at 10:21 pm #637105
    Vinay

    Hi,

    Yes hopefully a viable solution for this issue will be out soon.

    Thank you for reaching out to us. To learn more about enfold features please check – http://kriesi.at/documentation/enfold/

    Best regards,
    Vinay

    May 24, 2016 at 2:42 pm #637496
    deeps

    Disabling Wordfence worked for me. How will be know when the issue is resolved so we can re-enable the security?

    May 24, 2016 at 3:22 pm #637518
    Vinay

    Hi,

    Glad it worked for you and thanks for sharing the tip :)
    When the new version is released we usually update the changelog on the theme page on themeforest.net http://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990 We will mention the changes in changelog.

    Best regards,
    Vinay

    May 28, 2016 at 12:22 am #639558
    brentd99

    Maybe this is helpful. I updated to the latest version of Wordfence (v6.1.8) and when I went to edit a text box I get the same “failed to fetch” message, however upon closing that I got the following message dialog regarding “background request blocked for URL wp-admin/admin-ajax.php” with an option to whitelist. Clicked on “whitelist this action” and now all appears to be working.

    http://www.ooaccess.com/wp-content/uploads/2016/05/Capture.png

    I will keep you posted if I continue to see any unusual behavior.

    Thanks,
    Brent

    May 28, 2016 at 8:53 am #639685
    Vinay

    Hi,

    That’s great! and thanks for sharing the tip here. We will keep this ticket open in case you like to reach out for the same issue.

    Hope everything will work without any issue now :)

    Best regards,
    Vinay

    May 31, 2016 at 12:52 pm #640889
    BeeCee

    I have the same issue, when I try to re-opening a text block of the ALB to add new text.
    Disabling Wordfence solves this, but I won’t let Wordfence disabled all the time.
    A whitelisting does not work – clicking in Wordfence’s “Live Traffic” at “whitelist” does not helped.

    June 1, 2016 at 1:01 pm #641442
    Andy

    Hi,

    contact Wordfence support about it and let us know what they are replying about it.

    Best regards,
    Andy

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