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  • #634843

    Hi!

    When I try to open a colour section or code block on a specific page, I get an error message. It says: “Error fetching content – please reload the page and try again.” It prevents me from getting into the specific blocks, so I can’t work on them :-(

    What could cause this and how can I make it go away?

    It happens here for example: http://www.welmoedverhagen.com

    Thanks!

    Welmoed

    • This topic was modified 8 years, 6 months ago by Welmoed.
    #634993

    Hey Welmoed,

    A plugin conflict may be one of the reason for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    #639675

    Thanks!

    It seems that WordFence security is the ’cause’ of the issue. When that plugin is activated, I get the issue, when it’s deactivated, all works fine. It now also gives me this message after I click the “error fetching content” one away:

    Background Request Blocked

    A background request to WordPress was just blocked for the URL /wp-admin/admin-ajax.php. If this occurred as a result of an intentional action, you may consider whitelisting the request to allow it in the future.

    Of course I’d like to continue using the WordFence plugin on my site, so what do I do now?

    #639708

    Hi,

    Please go ahead and whitelist wp-admin/admin-ajax.php it should resolve the issue.

    Best regards,
    Vinay

    #640886

    I have exactly the same problem, but /wp-admin/admin-ajax.php cannot be whitelisted by Wordfence – no idea, why.
    Could you whitelist it @Welmoed?

    #640891

    I don’t know how to do that… I was going to ask how I should do it :-)

    #640900

    @Welmoed, first try to make your changes, which are not working right.
    Then go to the settings of Wordfence -> Live Traffic, there you can see, what Wordfence blocked – and there you can whitelist this:
    http://screencloud.net/v/hktk

    But this doesn’t helped in my case :-(

    #641441

    Hi,

    please contact Wordfence Support about this issue. Does something similar happen with a default WP theme too for you?

    Best regards,
    Andy

    #641482

    Hi,

    I haven’t contact Wordfence yet, because this happens only with ALB elements and ENFOLD, not on normal posts or pages, that are NOT created with ALB, and NOT with TwentySixteen theme, for example (all other plugins disabled).

    #642377

    Hi,

    Thank you for the info. We didn’t know that’s possible. Could you please post the login details here so that we can check the settings? Maybe we’ll find something. And opening a new ticket in the Wordfence support forum will definitely help.

    Best regards,
    Ismael

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