Problem after update of wordpress release - Support | Kriesi.at

Viewing 23 posts - 1 through 23 (of 23 total)

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May 17, 2016 at 5:15 pm #633853
Global_Design_Partner_2016
Participant
I need help to look at my homepage after updating to wordpress

My enfold theme is not working anymore with the plugins installed.

Have tried everything to deactivate all and activate again. Change the php etc.
- This topic was modified 8 years, 6 months ago by Global_Design_Partner_2016.
May 17, 2016 at 5:32 pm #633861

Yigit
Keymaster

Hi Global_Design_Partner_2016!

Please refer to this post – https://kriesi.at/support/topic/having-problems-after-updating-to-wordpress-4-5-please-read-this-first/. Firstly try updating the theme via FTP. It seems like you have tried adding custom code but seems like you have added it incorrectly. Please re-update the theme via FTP and let us know if issue remains

Regards,
Yigit

May 17, 2016 at 5:43 pm #633868

Global_Design_Partner_2016
Participant

Dear Yigit

Update the theme via FTP ?

I am not sure how to do this ?

regards
Jan

May 17, 2016 at 5:46 pm #633872

Yigit
Keymaster

Hi!

You can find tutorial video here – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Cheers!
Yigit

May 17, 2016 at 5:49 pm #633874

Global_Design_Partner_2016
Participant

Dear Yigit

Please see below – seems to be updated but I still have problems

You have the latest version of WordPress. Future security updates will be applied automatically.
If you need to re-install version 4.5.2, you can do so here or download the package and re-install manually:
Download 4.5.2

Plugins
Your plugins are all up to date.

Themes
Your themes are all up to date.

May 17, 2016 at 5:52 pm #633875

danbangs
Participant

I am having problems as well. When i try to upload the latest theme version manually, it says:

Unpacking the package…
Installing the theme…
Destination folder already exists. /nas/content/live/thereservega/wp-content/themes/enfold/
Theme install failed.

I also have my API key inserted and it says it is the latest file, but it is not the latest Enfold file. I don’t want to delete all my hard work on this site. Any help would be great.

May 17, 2016 at 5:52 pm #633877

Yigit
Keymaster

Hi!

Do you mind creating a temporary admin login and posting it here privately?

Cheers!
Yigit

May 17, 2016 at 5:55 pm #633880

danbangs
Participant

Hi Yigit,

The login credentials below should work for you:

May 17, 2016 at 5:59 pm #633882

Yigit
Keymaster

Hey!

You have two Enfold’s installed. One is the latest version 3.5.4 and the other is Version: 3.4.3. Please remove Version: 3.4.3

Best regards,
Yigit

May 17, 2016 at 6:41 pm #633907

Global_Design_Partner_2016
Participant

see private content

May 17, 2016 at 6:50 pm #633918

Yigit
Keymaster

Hi!

I am only seeing “Blocked” when i login. Do you have some sort of IP restriction on this website? If so, please disable it.

Cheers!
Yigit

May 17, 2016 at 9:12 pm #633992

Global_Design_Partner_2016
Participant

Do not think I have any IP restrictions. Should I add you as a user ?

May 18, 2016 at 4:57 am #634143

Vinay
Inactive Moderator

Hi,

When I visit the site I get the below error please remove the last block of code added to functions.php via FTP the site should be back up

If you have any difficulties please post us the FTP login credentials.

Best regards,
Vinay

May 18, 2016 at 10:38 am #634288

Global_Design_Partner_2016
Participant

Access

May 18, 2016 at 4:56 pm #634652

Global_Design_Partner_2016
Participant

Help

May 18, 2016 at 7:08 pm #634729
Vinay
Inactive Moderator
Hi!

Please check private data

UPDATE: The site is still not accable please post us FTP details or remove the recent code block added to functions.php via FTP.

–

Best regards,
Vinay
- This reply was modified 8 years, 6 months ago by Vinay.
May 18, 2016 at 8:11 pm #634753

Global_Design_Partner_2016
Participant

Reply

May 18, 2016 at 8:15 pm #634755

Vinay
Inactive Moderator

Hey!

Please check private.

Best regards,
Vinay

May 18, 2016 at 8:20 pm #634759

Global_Design_Partner_2016
Participant

One.com

May 18, 2016 at 8:22 pm #634761

Global_Design_Partner_2016
Participant

FTP

May 18, 2016 at 8:24 pm #634762
Global_Design_Partner_2016
Participant
PASS
- This reply was modified 8 years, 6 months ago by Global_Design_Partner_2016.
May 19, 2016 at 3:06 pm #635240

Global_Design_Partner_2016
Participant

No respons from Kriesi.at

I am trying to get help and have sent information as asked in private data.
Is anyone out there ?????

May 20, 2016 at 2:59 am #635633

Ismael
Moderator

Hey!

Please refrain from bumping or replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.

You have an outdated version (3.0.4) of the theme that’s why you see those errors. Please update to the latest version, 3.5.4.

Cheers!
Ismael
Author

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