Hi,
I have multiple contact forms set up on a website. For each form, certain emails are specified to receive them, and mine is on all of them. Problem is, I am not getting all of them. I get most, but not all. Can you please advise as to a fix? It’s making me wonder how many others I am missing.
I would like to use your form because it is so easy!
Thank you.
Hi jnightingale!
Please refer to this post – http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/
Best regards,
Yigit
Hi Yigit,
Thank you for the link! But I am familiar with it. My problem isn’t covered here, though. My problem is that some people receive the forms some of the time but not all of the time. So, we have no way of knowing what we aren’t receiving so one person can keep track of it all.
Thoughts?
Thanks!
Justine
Hi Justine,
Have you checked Spam folder? it’s really difficult to debug an erratic problem, one thing you could do is set-up a test form with multiple addresses and check which ones get the message and which don’t.
Best regards,
Josue
Hi Josue,
That’s just the thing. I am on ALL of the contact forms, but I am not getting all of the contacts. I get most, but not all. This is a problem because I have no clue which ones I am missing. And, they are not in my spam folder.Please help. Thank you!
Hi,
I’m afraid you’d need to contact your server provider about this issue, Enfold does the frontend part of the forms but the mail functionality is delegated to WordPress / PHP (via wp_mail).
Best regards,
Josue