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  • May 13, 2016 at 3:49 pm #632112
    achtung-de

    Hey,

    although many others have already asked this question, none of the provided solutions helped us fixing the pagebuilder.

    But our project might be a bit different since we are using Enfold for a Multisite project.
    Now the question: Might that be a problem for the pagebuilder, since the button DOES appear if I customize a page on the “Parent” Site. Not on any of the two the sub-sites though.

    We disabled all the plugins and also implemented the code snippets in the functions.php. Nothing works. We need this to work for our client so we’d be glad if the support team can help us out here. Preferably without giving you admin access to our backend.

    Cheers

    • This topic was modified 8 years, 6 months ago by achtung-de. Reason: added tags
    May 13, 2016 at 4:05 pm #632132
    Yigit

    Hey achtung-de!

    Can you please create a temporary admin login and post it here privately?

    Regards,
    Yigit

    May 13, 2016 at 4:11 pm #632135
    achtung-de

    Hey, ok. Thanks.

    Edit: Could you already manage to take a look at it? Our office closes soon then I’d have to remove your admin access for the weekend.

    Hope to hear from you before that.

    Thanks a lot

    • This reply was modified 8 years, 6 months ago by achtung-de.
    May 16, 2016 at 4:02 pm #633059
    Andy

    Hi,

    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

    Best regards,
    Andy

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